FCA Compliance, General Blog Articles, Vulnerable Customers Blog

Vulnerable Customers Employee Training

Posted on by Know Your Compliance

The fair treatment of consumers and vulnerable customer awareness has always been one of the FCA’s key priorities, but with the publication of guidance paper FG21/1 in February 2021, the regulator has set out numerous objectives, obligations and expectations that all regulated firms are required to understand and meet.

Vulnerable customer awareness goes hand in hand in Treating Customers Fairly (TCF), which is one of the FCA’s principles for business. Ensuring good outcomes and that all interactions and communications are fair, consistent and compliant are mandatory requirements.

Continue reading →
FCA Compliance, General Blog Articles, Policy Templates

FCA Compliance Manual Template

Posted on by Know Your Compliance

The Know Your Compliance Limited FCA Compliance Manual Template is the most comprehensive FCA template package on the market. With over 5500 organisations using our policy templates and packages, we are the market leader for FCA compliance solutions.

Our bespoke FCA Compliance Manual comes with a 300+ page main manual, as well as over 100 policy and procedure templates. Firms who must comply with the FCA regulations can hit the ground running with this extensive package. All parts of the manual and supporting policies are fully customisable and provided in a Word format.

Continue reading →
FCA Compliance, General Blog Articles, Policy Templates

CASS Compliance FCA Templates

Posted on by Know Your Compliance

The CASS Sourcebook is part of the FCA Handbook and applies to all firms who hold or control client money and safe custody assets (client assets). The guidance, rules and requirements set out in CASS have been created to ensure that adequate protections and controls are in place to safeguard client assets should a firm fail or exit the market.

CASS Policy TemplateClient Assets is an area of high importance to the FCA. The regulator has made significant changes to this area since taking over the role from the FSA. The importance of Client Assets is mae clear by one of the FCA’s defining Principles for firms: –

Principle 10 Clients’ Assets – “A firm must arrange adequate protection for clients’ assets when it is responsible for them”.

Continue reading →
Complaint Handling, FCA Compliance, General Blog Articles

Complaint Procedure Template

Posted on by Know Your Compliance

Every business needs a structured complaint procedure template. Most importantly, a complaint handling procedure should support a method of review and improvement.

Alongside a procedure, using a complaint handling log allows for patterns to be identified. This in turn, enables a company to prevent similar issues from arising in the future. Simply put, complaint procedure templates, logs and complaint response examples offer consistency and clarity.

Continue reading →
Anti Money Laundering, FCA Compliance, General Blog Articles

Money Laundering Risk Assessment Guidance

Posted on by Know Your Compliance

Businesses with anti money laundering obligations are required to carry out a risk assessment. Most importantly, the aim of this is to identify, assess and mitigate risks associated with financial crime. The FCA and HMRC are two of the bodies acting as supervisory authorities for the MLR. For instance, both have rules and guidance on the risk assessment process.

Continue reading →
Anti Money Laundering, Due Diligence, FCA Compliance, General Blog Articles, Policy Templates

Anti Money Laundering (AML) Policy Template

Posted on by Know Your Compliance
Continue reading →
FCA Compliance, General Blog Articles, Treating Customers Fairly

What is Treating Customers Fairly (TCF)?

Posted on by Know Your Compliance

TCF Explained What is Treating Customers Fairly (TCF) is not a straightforward question to answer! Coined by the financial services industry, this ethos has far reaching implications for how compliant and effective a business is. Simply put, TCF is about ensuring that consumers get a fair and relevant product or service, and that the regulatory […]

Continue reading →
FCA Compliance, General Blog Articles, Policy Templates

FCA Authorisation Compliance Manual Templates

Posted on by Know Your Compliance

Firms who are required to be authorised by the FCA must go through the FCA authorisation application process. This involves ensuring that a detailed and structured compliance program is in place containing all the mandatory FCA policies and procedures. One of the most useful documents when going through the FCA authorisation process are the FCA’s […]

Continue reading →