Privacy Policy vs Privacy Notice In data protection programs, the terms privacy policy and privacy notice can often be used interchangeably. In most cases, they refer to the same document, the content of which aims to provide the reader with information about the how, why and what of processing personal data. There are some suggestions […]
What is a Compliance Breach? The general definition of a compliance breach is any divergence from a standard operating procedure (SOP). Such divergence usually results in a failure to meet the required compliance standards. These can be regulatory, contractual or legal standards. Some industries also follow specific codes of conduct which require the following of […]
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FCA to Regulated Funeral Plan Providers From 29th July 2022, the FCA will take over regulation of the pre-paid funeral plan sector. Governance prior to that date has been provided by The Funeral Planning Authority (FPA), who have been regulating providers of prepaid funeral plans across the UK since 2002. The FCA’s main aims when […]
What is A Data Protection Impact Assessment (DPIA)? Data Protection Impact Assessments (DPIA) are a requirement of the UK GDPR. The assessment aids in compliance with the data protection requirements and obligations. It’s aim is to help firms identify the risks associated with data processing and those posed to data subjects. Completing a DPIA is […]
What is Information Security? Given the digital scope of business today, most firms are heavily invested in their Information Security programs and procedures. Ensuring that data, systems and infastructures are safe and secure should be run of the mill and a top priority, regardless of size or sector. Information Security in its broadest sense is […]
What is a Fitness & Propriety Test? The FCA make it mandatory for certain firms to assessing and verify the fitness and propriety of any employee who is (or will be) carryng out a Controlled Function; Senior Management Function; and/or a Certification Function. This requirement ensures that roles posing a significant impact or risk to […]
Regardless of the industry or sector you work in, having a structured and effective Complaints Procedure is an imperative part of good customer service. Most complaint handling procedures follow a similar pattern which include acknowledgments, timeframes, investigation processes and final responses. Some business types are regulated or governed by a professional body and will have […]