Arrears & Financial Difficulties Q&A Test Papers

All employees need to understand the FCA’s CONC 7 regulations and be able to adequately and effectively identify, assess and manage arrears, deafults and financial difficulties. Employees in customer-centric roles need to demonstrate their understanding in this area. Testing employee knowledge and understanding enables you to spot gaps in their understanding and evidence compliance and awareness.

£25.00 (ex vat)

The Consumer Credit Sourcebook (CONC) contains the rules and regulations that apply specifically to the Consumer Credit industry (i.e. debt collection, DMA’s, brokers, HCSTC, lenders etc), with CONC 7 being dedicated to the Arrears & Defaults regulations and expectations that the FCA has of firms dealing with customers experiencing financial difficulties.

KYC have developed these exclusive compliance test papers to assess and evidence your employees knowledge, understanding and competency in these key compliance areas. Ensure that you are supporting your staff by assessing their understanding of the compliance training and provide your customers with high quality, expert interactions.

Arrears, Default & Financial Difficulty Q&A Papers
TYPE: Employee Assessment SIZE: 17 pages
STYLE: 2 Papers – 20 Questions FORMAT: Word.doc
ABOUT: Papers come with marking system, beginner, intermediate and advanced style questions and extensive answers sheets for training as well as testing. Developed by PTLLS qualifed staff with dedicated expertise in regulatory compliance, these unique papers give you the ability to evidence your employee’s competence and development.