Financial Promotion & Client Communication Set

It is a regulatory requirement under sections CONC 3 and COBS 4.2 of the FCA Handbook, that any Consumer Credit regulated firm must have stringent and clear policies, procedures and controls in place for customer/client communication and financial promotions.

Content in all communication and promotions materials must be clear, fair and not misleading and you have a duty of care as well as a regulatory obligations to ensure that this is that case.

£36.00 (ex vat)

Ensuring that all customer and client communications such as letters, emails and internet content, is fair, clear and not misleading is not just a requirement, it is an expectation. How, why and where you communicate to and with your customers is an essential part of your business which must also meet the regulatory requirements of CONC 3.

We have created a robust and structured Communication & Financial Promotions policy which provides you with a set of objectives designed to meet both your business needs and the regulatory requirements, We have also included our original Communication & Financial Promotions checklist in this set, giving you the audit and monitoring capabilities that are so highly sought after in the Consumer Credit and Financial Services industries.

Our professional Communication & Financial Promotion Set contains:-


These digital documents come in a .doc format which allows amendments and corporate branding such as adding your logo and company name. You are also welcome to remove or add any sections that do/do not apply to your specific business requirements. Available as an instant download after payment has been made.