TCF & Vulnerable Customers Bitesize Manual

This manual helps to create a robust, structured and customer-centric compliance program that provides content and templates to meet the FCA’s responsibilities to consumers requirements, including TCF and vulnerable customers. Incorporating our extensive policies, procedures, affordability assessment and gap analysis checklists, the manual can be customised and corporate branded, giving you the tools to ensure FCA compliance in this area.

£175.00 (ex vat)

Our Bitesize Manuals enable firms’ to meet the regulatory compliance standards and expectations, using our expert content as a foundation for a structured and compliant document program. Each manual comes with a detailed instruction guide for using, editing and maintaining the manual and customising the content to suit your own business requirements. All policy, procedure and checklist templates are ready-to-use, with the content being written in the first-person to ensure it accurately reflects your objectives, strategies and compliance obligations.

If you want to purchase multiple Bitesize Manuals, visit our FCA Compliance Manual page to see what is included in the full version on our manual.

TCF & Vulnerable Customers Bitesize Manual
TYPE: Bitesize Compliance Manual SIZE: 60 pages FORMAT: Microsoft Office
Bitesize Manual Sections: –
▪ Purpose & Scope of the Manual
▪ FCA Regulatory Framework
▪ FCA Objectives & Overview
▪ What is Treating Customers Fairly
▪ Expectations of Firms & 6 TCF Outcomes
▪ TCF Procedure Guidance
▪ Vulnerable Customers Awareness
▪ Approach to Vulnerable Customers
▪ Indicators & Mental Health
Supporting Documents Included: –
▪ Treating Customers Fairly (TCF) Policy
▪ Vulnerable Customers Policy & Procedures
▪ TCF Checklist & Gap Analysis Tool
▪ Vulnerable Customers Checklist & Gap Analysis Tool
▪ TCF Q&A Test Papers
▪ Vulnerable Customers Q&A Test Papers
▪ Financial Difficulties Policy
▪ Affordability Assessment Calculator
▪ Staff Training Policy & Procedure