About the Complaint Handling Test Papers
Use our best-selling exclusive Complaint Handling Test Papers to assess your employee’s knowledge and understanding of the standards and best practice for handling complaints and dealing with customer issues. The test papers are best suited to those in the FCA industry or who have obligations under the Financial Ombudsman Servie (FOS). However, most business complaint procedures follow a standard process and so the test papers can be customised and used by any industry.
Our test papers provide beginner and intermediate style questions so that you can quickly identify gaps in knowledge and evidence complaint handling awareness. Complete with test papers, answer sheets and a template certificate, our test pack supports your staff and ensure that any training and development needs are met.
- Complaint Test Paper Overview
- 2 x Complaint Handling Test Papers
- 20 Assessment Questions
- Guidance for Marking
- Answer & Training Sheets
- Certificate of Achievement
Employee Test Paper Bundle
Are you looking to purchase multiple test papers from our range?
In addition to our individual employee test papers, we also offer a discounted bundle. Our Employee Test Paper Bundle contains all 10 test papers from our 5 key compliance areas. The bundle also comes with answer sheets, marking guidance and a certificate of achievement for each compliance area.
Test Paper Bundle Areas
- Anti Money Laundering
- GDPR Data Protection
- Treating Customers Fairly
- Vulnerable Customers
- Complaint Handling
Professional & Affordable
Developed by experts, our test papers are professional and easy to print and use. With 2 papers included in the pack, you can use the documents after training sessions and as part of your ongoing compliance program.
Support You Can Trust
With so many regulations and rules to adhere to, it can be difficult to know if your staff understand all their obligations. Use our test papers to assess employee understanding in the key compliance areas.
All documents included in the pack are fully customisable, so you can add to the questions or answers to suit your business type and industry. However, the papers and answer sheets are also ready to use as they are.