Your staff need to understand how to handle complaints; whether they are FOS, FCA, GDPR or general business disputes, our Complaint Handling Q&A Test Papers cover areas such as acknowledgements, final responses, timeframes, deadlines, indidivuals rights and more. Ensuring that employees are confident and completent in handling complaints reduces resources, time and money.
|Complaint Handling & Disputes Q&A Papers|
|TYPE:||Employee Assessment||SIZE:||17 pages|
|STYLE:||2 Papers – 20 Questions||FORMAT:||Word.doc|
|DELIVERY:||Digital via Email||CUSTOMISABLE:||Yes|
|ABOUT:||Papers come with marking system, beginner, intermediate and advanced style questions and extensive answers sheets for training as well as testing. Developed by PTLLS qualifed staff with dedicated expertise in regulatory compliance, these unique papers give you the ability to evidence your employee’s competence and development.|