About the Complaint Handling Test Papers
Use our best-selling exclusive Complaint Handling Test Papers to assess your employee’s knowledge and understanding of the standards and best practice for handling complaints and dealing with customer issues. The test papers are best suited to those in the FCA industry or who have obligations under the Financial Ombudsman Servie (FOS). However, most business complaint procedures follow a standard process and so the test papers can be customised and used by any industry.
Our complaint handling employee test papers provide beginner and intermediate questions. As with all the Know Your Compliance Limited products and materials, each document in this pack is fully customisable. Use the answers provided by your employees to identify gaps in their knowledge and understanding of the complaint handling obligations. awareness.
- Complaint Test Paper Overview
- 2 x Complaint Handling Test Papers
- 20 Assessment Questions
- Marking & Score Guidance
- Detailed Answer Sheets
- Certificate of Achievement
Employee Test Paper Bundle
Are you looking to purchase multiple test papers from our range?
In addition to our individual employee test papers, we also offer a discounted bundle. Our Employee Test Paper Bundle contains all 10 test papers from our 5 key compliance areas. The bundle also comes with answer sheets, marking guidance and a certificate of achievement for each compliance area.
Test Paper Bundle Areas
- Anti Money Laundering
- GDPR Data Protection
- Treating Customers Fairly
- Vulnerable Customers
- Complaint Handling
Professional & Affordable
Our complaint handling test papers and answer sheets have been designed by industry experts. Use the materials on any device or print and use as hard copy test papers. Professional, affordable and compliant with the latest complaint handling standards.
Support You Can Trust
Know Your Compliance Limited provide you with the support you need, when you need it. We are available to answer any queries you have. Use our online contact form for a fast response time or visit our FAQ page to see answers to the most common questions.
We use Microsoft Work, Excel and PowerPoint for all training and assessment materials. This ensures you can customise and corporate brand your employee test papers with ease. Edit or add to the existing complaint handling test questions to suit your business type.