Know Your Compliance Limited provide professional complaint procedure templates and a complaint policy template that can be customised to suit any business or industry. All businesses have a duty of care to develop, implement and maintain a Complaint Handling Program that should include a policy, procedure and complaint log. This is especially important for those obligated under laws or regulations demanding effective complaint processes; including the UK GDPR, FOS and many contractual obligations.
We have created relevant and effective complaint handling documents that are ready-to-use by all business types and enable assessment, review and management of the complaint handling process. Our document set also includes our exclusive Complaint Response Letter Suite, complaint log and register.