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All businesses have a duty of care to develop, implement and maintain a Complaint Handling Program that should include a policy, procedure and complaint log. This is especially important for those obligated under laws or regulations demanding effective complaint processes; including the GDPR, FOS and many contractual obligations.

We have created relevant and effective complaint handling documents that are ready-to-use by all business types and enable assessment, review and management of the complaint handling process. Our document set also includes our exclusive Complaint Response Letter Suite.