Complaint Handling

All businesses have a duty of care to develop, implement and maintain a Complaint Handling Program that should include a policy, procedure and complaint log. This is especially important for those obligated under the Financial Ombudsman Service (FoS) and FCA DISP rulebook.

We have created dedicated and compliant complaint handling documents that are ready-to-use by all business types and enable assessment, review and management of the complaint handling process.

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