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Treating Customers Fairly (TCF) is a standard set by the Financial Conduct Authority (FCA). It focuses on ensure fairness, clarity, transparency and due regard for consumers purchasing products/services in the financial, insurance and credit markets. There are 6 desired outcomes to ensure that consumer interests are both respected and regarded and organisations regulated by the FCA are expected to embed TCF into the fabric of their business processes, services and products.

The FCA expect businesses to monitor, audit and evidence the treating customers fairly ethos and with our unique Treating Customers Fairly (TCF) templates, checklists and training packages, you can ensure that you are aware of and complying with the TCF outcomes and principles.