FAQ’s

I Have Just Placed An Order - When Will My Documents Be Sent?

Once you have placed your order and made payment, you will receive an instant confirmation email with your invoice attached. Our more popular products (i.e. GDPR) are delivered as soon as payment has been received and can be downloaded from both the Thank You page and confirmation email.

Orders not available as download links will be sent in a .zip file via email within a few hours of the order being received. All orders are processed the same working day, so please check spam folders or server rules if not received.

I have Ordered Posters, How Are They Delivered?

Our printed compliance posters are delivered by First Class Royal Mail and are tube wrapped for extra protection. If you place your order before 1pm, your posters will be sent the same day; orders after 1pm will be posted the next working day and usually arrive in 1-2 working days.

We use a professional printing service for all posters and artwork and utilise premium grade paper for a high quality finish. All posters come in CMYK colour and are at a 300dpi resolution for a high quality finish.

Law/Regulation Changes and Updated Documents

We constantly research, read and keep on top of all the codes, laws and regulations that we provide documents for; so we are aware of any proposals and revisions when they take place. For most of the regulations we work with, the update publication date and implementation date will be different (i.e. the FCA may publish final rules for proprosed changes in July but update their handbook and enforce those rules from November). Where this is the case, we aim to update our documents before the implementation date and all existing purchasers will receive free updated documents.

Where any changes or revisions are only text based (i.e. they rules or requirements have not been chnaged, only the format or working of the rule), an update may be sent on an annual basis to prevent customers from receiving a large number of changes throughout the year. All updates are sent by email to the address provided when placing the order, so it is important to keep us informed of any changes.

What Format are the Documents In?

We utilise the latest version of Microsoft Office for our document development, which means you get compatible, flexible documents in universal formats such as Word, Excel and PowerPoint. Our documents are also compatible with multiple text editing software and will work in older versions of Office where stated.

Are Your Products Professional?

The team at Know Your Compliance Ltd have over 17 years experience in regulatory compliance and in policy development and procedure structure. We are industry leaders in compliance document provision and are proud to have served over 3500 organiations, from the NHS; government departments and global brands, through to micro-businesses and thousands of SME’s.

We understand the requirements and format of numerous legislations, regulations and codes of conducts and cover a large number of industries and sectors. Our policies, procedures and templates are tried and tested and come highly recommended by many of the organisations using them to make compliance in the workplace less complex. All documents are fully customisable and can be corporate brand where needed.

I am a Consultant or Business with Clients, Can I Buy From You?

We work with many compliance consultants, training providers and businesses who have clients of their own and who wish to either supplement their existing consultancy services with ready-to-use documents; or would like to offer an additional service to clients whom they have looked after for many years. We understand that there is no point in reinventing the wheel and with compliance documents as highly rated as ours, it makes sense to use our existing portfolio to better serve your clients needs.

We have flexible resale/reuse options that benefit both you and your clients and offer discounts and additional support on many of our products. If you wish to supply our documents to any third-party, please contact us before purchase so that you comply with our terms and conditions and benefit from our resale discounts

If you have any other questions or queries please feel free to contact us via our contact page or email us at info@knowyourcompliance.com