FAQ’s

I Have Just Placed An Order - When Will My Documents Be Sent?

Once you have placed your order and made payment, you can download your documents and VAT invoice from the ‘Order Page’. However, you will also receive an instant confirmation email with a downlaod link and copy invoice should you not want to access your documents instantly.

I have Ordered Posters, How Are They Delivered?

Our A3 Compliance Posters are CMYK, 300dpi resolution for a high quality finish and are delivered by First Class Royal Mail and are tube wrapped for extra protection. Most orders are sent out the same day and are usually received within 2-3 working days (with the exception of Bank Holidays).

Law/Regulation Changes and Updated Documents

We constantly research and keep abreast of all regulations and legislation within our remit and aim to give our clients current and up to date content and templates. We only publish updated versions of our documents once a law or regulation has been enforced to reduce changes to existing content. We also provide free updates for the first year after purchase, sent by email on an annual basis, ensuring you have compliant content at no extra cost.

What Format are the Documents In?

We utilise the latest version of Microsoft Office for our document development, which means you get compatible, flexible documents in universal formats such as Word, Excel and PowerPoint. Our documents are also compatible with multiple text editing software and will work in older versions of Office where stated.

Are Your Products Professional & Customisable?

The team at Know Your Compliance Ltd have over 18 years experience in regulatory compliance and policy development, making us market leaders in compliance document provision. With over 3500 organiations using our documents, from the NHS; government departments and global brands, through to micro-businesses and thousands of SME’s; we come highly recommended by our existing clients.

We understand how to take the complex and lengthy requirements contained in regulations and legislation and convert this into structured and compliance policies and templates for firms of all scopes and sizes. All documents are fully customisable and can be corporate brand where needed, providing you with a working template that gives you a strong foundation on which to build your compliance program.

I am a Consultant or Business with Clients, Can I Buy From You?

We work with many compliance consultants and training providers who don’t want to reinvent the wheel when it comes to compliance templates. We offer a flexible licence program for such businesses to utilise our content and documents as part of their service provision; offering trainers and consultants compliant materials that are ready to use and customise.

We offer numerous options such as licences for intellectual property rights use for those wanting to use our templates and content to develop their own service or inform the guidance they are giving. We also provide bulk buy discount, unlimited document use options, resale licences and the option to be flexible for those smaller firms who have a limited number of clients.

Please get in touch with us prior to purchasing any documents that are to be used as part of a third-party service so that we can tailor a licence option to you and your business in accordance with our terms and conditions.

If you have any other questions or queries please feel free to contact us via our contact page or email us at info@knowyourcompliance.com