For organisations looking for Treating Customers Fairly Templates, our Treating Customers Fairly (TCF) Toolkit contains our top TCF templates to comply with the FCA’s customer based awareness and obligations. The Toolkit also includes our highly recommended 50 page TCF Guidance Manual and Interactive Dashboard. Treating Customers Fairly (TCF) focuses on ensuring fairness, clarity, transparency and paying due regard to consumers purchasing products/services in the financial, insurance and credit markets.
If you are looking to comply with the Vulnerable Customer obligations in addition to TCF, visit our TCF & Vulnerable Customer Toolkit Page. For firms looking to develop and implement the mandatory training requirements for responsibilities to customers, visit our Training Section to read more about our TCF and Vulnerable Customers Training Packages.
Treating Customers Fairly (TCF) Toolkit Contents & Information
- Template Guidance & Instructions
- Excel Interactive TCF Assessment Dashboard
- Treating Customers Fairly Policy
- TCF Audit Checklist (Excel)
- 2 x TCF Employee Test Papers
- Employee Call Monitoring Form
- 50-page TCF Guidance Manual
- Ready to use but fully customisable templates
- Microsoft Word format for easy use and formatting
- Download instantly after payment
- Extensive TCF guidance & implementation examples
- Developed using the FCA guidelines & handbook requirements
- Used by hundreds of financial & credit organisations
- Free email support
Documents and materials are available as an instant download as soon as payment has been made via the website or confirmation email.
Documents come in a Microsoft Office format and are fully customisable. You can edit all text, add content, remove sections and change the layout to suit your needs.
Our toolkit comes with extensive guidance for editing and formating your templates to ensure a professional and compliant document.
Our Accounts Team will email you a VAT invoice after your order has been processed.
Developed by a team with over 18 years regulatory compliance experience and expertise in policy development.
Suitable for all financial and credit industries, with thousands of existing clients, including global banks, high street lenders and hundreds of SME’s.
Other Customer Awareness Products
- Treating Customers Fairly (TCF) Interactive Dashboard & Guidance Manual £99.00 (ex vat)
- Treating Customers Fairly (TCF) Training Package £129.00 (ex vat)
- TCF Policy Template £20.00 (ex vat)
- Vulnerable Customers Policy Template £25.00 (ex vat)
- Vulnerable Customers Training Package £149.00 (ex vat)
- Employee Call Monitoring Assessment Template £15.00 (ex vat)
Why use our templates?
Every business in the UK requires some level of compliance program, including policies, procedures and documents that set out their intent, objectives, obligations and responsibilities.
Know Your Compliance Limited are experts when it comes to developing compliance policies and regulatory procedures, so why reinvent the wheel?
Our professional, market leading policy templates and toolkits are already used by thousands of organisations across the UK who have benefitted from ready-to-use, but fully customisable policy content and formats.