Updated to include The Consumer Duty guidance and requirements. Our Vulnerable Customers Policy Template provides a compliant policy document that is aligned with the latest FCA guidance and responsibilities to customers principle. Mandatory for many firms, the template enables those with vulnerabilities to be identified, assessed and treated in a fair and consistent manner. Use in conjunction with our Vulnerable Customers Checklist to review and evidence your vulnerable customers awareness.
Benefit from simple document integration with our easy to use, customisable policy template. Demonstrate compliance with the FCA vulnerable customer guidance without starting from scratch.
WHAT’S INCLUDED
- Template Customisation Guidance
- 22-page Vulnerable Customers Policy Template
TEMPLATE CONTENTS
- Policy Statement
- Purpose and Scope
- The Consumer Duty
- Vulnerable Customer Requirements
- Policy Objectives & Definitions
- Vulnerable Awareness Review
- Employee Awareness & Training
- Systems and Processes
- Communications & Signposting
- Recording Information
- The TEXAS Model
- Specific Vulnerability Procedures
- Financial Difficulties
- Elderly & General Vulnerabilities
- Impairments & Language Barriers
- Debt And Mental Capacity
- Mental Health Protocols
- Target Market Vulnerabilities
- Protected Characteristic Vulnerabilities
- Audits & Monitoring
- Responsibilities
Key Details
- Compliant with the latest FCA guidance (including Consumer Duty)
- Meet your responsibilties to customers obligations
- Fully customisable & easy to use
- Instant download after payment
- Developed by FCA experts
- Includes samples of common vulnerabilities and procedures for dealing with customers fairly
- Market leading business documents
- Affordable templates & toolkits
- Used by over 6,000 organisations
- Developed by experts with 20+ years experience