There is no specific definition when it comes to dealing with people who could be classed as vulnerable and for that reason it is easy for employees and business practices to overlook those in need of extra support. Ensuring you can identify who is vulnerable and knowing how to provide a better service for these people is paramount in most industries, but especially so for debt collection, insurers, credit providers and financial service providers.
The Vulnerable Policy & Procedures contains (12 pages):–
This digital document comes in a .doc format which allows amendments and corporate branding such as adding your logo and company name. You are also welcome to remove or add any sections that do/do not apply to your specific business requirements.