Name: Vulnerable Customers Policy Template
SKU: POL050
Availability: InStock

Updated to include The Consumer Duty guidance and requirements. Our Vulnerable Customers Policy Template provides a compliant policy document that is aligned with the latest FCA guidance and responsibilities to customers principle. Mandatory for many firms, the template enables those with vulnerabilities to be identified, assessed and treated in a fair and consistent manner. Use in conjunction with our Vulnerable Customers Checklist to review and evidence your vulnerable customers awareness.

Benefit from simple document integration with our easy to use, customisable policy template. Demonstrate compliance with the FCA vulnerable customer guidance without starting from scratch.

WHAT’S INCLUDED

Template Customisation Guidance
22-page Vulnerable Customers Policy Template

TEMPLATE CONTENTS

Policy Statement
Purpose and Scope
The Consumer Duty
Vulnerable Customer Requirements
Policy Objectives & Definitions
Vulnerable Awareness Review
Employee Awareness & Training
Systems and Processes
Communications & Signposting
Recording Information
The TEXAS Model
Specific Vulnerability Procedures
Financial Difficulties
Elderly & General Vulnerabilities
Impairments & Language Barriers
Debt And Mental Capacity
Mental Health Protocols
Target Market Vulnerabilities
Protected Characteristic Vulnerabilities
Audits & Monitoring
Responsibilities

Key Details

Compliant with the latest FCA guidance (including Consumer Duty)
Meet your responsibilties to customers obligations
Fully customisable & easy to use
Instant download after payment
Developed by FCA experts
Includes samples of common vulnerabilities and procedures for dealing with customers fairly
Market leading business documents
Affordable templates & toolkits
Used by over 6,000 organisations
Developed by experts with 20+ years experience

Vulnerable Customers Policy Template Overview

The FCA defines a Vulnerable Customer as “someone who, due to their personal circumstances, is especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care.” This can include any person who is unable, for whatever reason, to make an informed decision at the time of dealing with them.

In February 2021, the FCA published additional guidance in their FG21/1 Guidance for Firms on the Fair Treatment of Vulnerable Customers. Firms’ awareness and compliance in this key area is still an FCA priority. Our Vulnerable Customers Policy template: –

Provides ready-to-use, customisable content for identifying vulnerable customers and procedures for complying with the Consumer Duty
Includes comprehensive guidance on what makes an individual vulnerable and provides samples of common vulnerabilities
Gives you the tools to comply with your FCA responsibilities to customers obligations and evidence that you have a compliant vulnerable customers policy in place
Developed by a company who have been providing FCA compliant policies and procedures for nearly 10 years
Saves you time and money by providing a professional, compliant policy that you can integrate into your existing compliance program.

A Name You Can Trust

Market Leading Compliance The team at Know Your Compliance Limited have been developing regulatory policies and documents for nearly 20 years. With over 6000 organisations using our documents, we are market leaders when it comes to compliance templates.

Support and Guidance

Staff Support All templates come with guidance for using and customising the content. We know purchasing templates online can be daunting, which is why we are here to help whenever you need us.

Cost Effective Compliance

Cost Effective Compliance Our customers range from multi-national organisations and public bodies, through to sole traders. We keep our prices low so that our products are affordable for everyone. Quality you can trust at prices you can afford!

Why Choose Us?

Market leading business documents
Affordable templates & toolkits
Used by over 6,000 organisations
Developed by experts
20+ years experience & knowledge
Compliant, professional templates
Save time and money
Suitable for all business types

This customisable document is available for instant download after payment and includes:

Template Customisation Guidance
22-page Vulnerable Customers Policy Template

TEMPLATE Contents

Policy Statement
Purpose and Scope
The Consumer Duty
Vulnerable Customer Requirements
Policy Objectives & Definitions
Vulnerable Awareness Review
Employee Awareness & Training
Systems and Processes
Communications & Signposting
Recording Information

The TEXAS Model
Specific Vulnerability Procedures
Financial Difficulties
Elderly & General Vulnerabilities
Impairments & Language Barriers
Debt And Mental Capacity
Mental Health Protocols
Target Market Vulnerabilities
Protected Characteristic Vulnerabilities
Audits & Monitoring
Responsibilities

FCA Compliant templates

Our Vulnerable Customer templates are compliant with the lastest FCA rules and guidance.

We provide checklists, training materials and toolkits for Vulnerable Customer Awareness

View All Vulnerable Customer Products

Frequently Asked Questions

Can The Documents be Customised?

All our templates and policies are fully customisable and we encourage you to edit the content to suit your industry and business type. Much of the content is ready to use, but an effective policy should accurately reflect what your business does. Therefore, you should customise the content to mirror your business processes and obligations.

What Format are the Documents in?

The templates are developed in Microsoft Office Word and are fully customisable and ready for corporate branding. They are compatible with most text editing software. Checklists and assessment templates are provided in an Excel format.

Are the Documents Suitable for my Business?

The content has been developed using the relevant standards, regulations and legislation. Therefore, our templates, manuals and toolkits are suitable for any industry and business type. We encourage you to customise the content to suit your sector and obligations and provide guidance where you are required to add your own content.

Are the Templates an 'Off the Shelf' Solution?

Every business is different and compliance documents need to reflect that. Whilst our templates and toolkits go a long way toward making you compliant, many of our documents do require some customisation to ensure that they are relevant and compliant. It is important that each document accurately demonstrates what your business does and how it does it.

The level of customisation required for each document will depend upon factors such as your size, scope and current compliance program. However, we are always on hand to answer any questions you may have and provide unlimited email support.

How Can I Access My Order?

All materials and templates are available to download immediately after purchase via the website. Once you have completed your payment online, you will be redirected to our order page where you can download your ordered document(s). We also send you an automated confirmation email which contains a copy of your download link. BACS orders are processed within 24hrs of payment being received.

Why Should I Buy From Know Your Compliance Limited

At Know Your Compliance Limited we are passionate about regulatory compliance! Our team has over 20 years experience and expertise in regulatory compliance and policy development. Serving a wide range of industries and business types, over 6000 organisations already use our templates and toolkits. We have delivered professional, compliant templates to hundreds of industries; including accountants, tax advisors, education and healthcare sectors, the NHS, Government departments, finance and credit, recruitment, charities, banks, estate agents and thousands of SME’s and sole traders.many more.

We offer a large library of templates for regulatory policies, procedures, checklists, toolkits, manuals and training packages. Utilising Microsoft Office for compatibility and easy customisation, we provide editing and usage guidance with all templates. When paying by credit/debit card, all documents are available to download instantly and come with the first annual update included in the price.

Do You Offer Refunds?

As our materials, packages and templates are downloaded digitally, they cannot be physically returned once purchased. For this reason we do not offer any refunds, however we do provide extensive information about each product on the relevant product page so that you know what you are getting before you buy. Please refer to our Terms and Conditions for further information.

If you have any questions about our templates, toolkits or training materials before or after purchase, please contact us at info@knowyourcompliance.com and we will be only too happy to assist you.

Can I Use the Templates With My Clients?

Documents are for use within the purchasing company only. However, we offer our Consultant Licence Scheme which enables individuals and businesses to utilise our policies and toolkits as part of their own service provision. More importantly, it means consultants, training providers and specialists don’t need to spent their time writing policy templates and reinventing the wheel!

If you are interested in using our templates as part of your service provision, please contact us at info@knowyourcompliance.com and we will be happy to assist you.