Vulnerable Customers Policy Template

Our Vulnerable Customers Policy Template provides 19 pages of customisable objectives, controls and measures for aiding compliance with the FCA’s vulnerable customer awareness regulations and guidance. Available for instant download after payment has been made.

£32.00 (ex vat)

Vulnerable Customers Policy Template

Our Vulnerable Customers Policy Template has been updated to cover the FCA’s latest guidance as outlined in the FG21 publication. Providing 19 pages of objectives, guidance, procedures and controls, our vulnerable customer template is fully customisable. Used by hundreds of regulated firms already and often purchased in conjunction with our exclusive Vulnerable Customers Checklist, our template enables firms to meet their obligations.

Vulnerable customer awareness is more important now than ever and ensuring that employees have a detailed and structured policy to follow is an essential business practice. Mandatory for FCA regulated businesses, the vulnerable customer policy allows those with vulnerabilities to be identified, assessed and treated in a fair and consistent manner.

Areas Covered in the Policy Template

  • Policy Statement, Purpose and Scope
  • Vulnerable Customer Requirements
  • Policy Objectives & Definitions
  • Vulnerable Awareness Review
  • Employee Awareness & Training
  • Systems and Processes
  • Communications
  • Signposting
  • Recording Information
  • The TEXAS Model
  • Specific Vulnerability Procedures
  • Financial Difficulties
  • Elderly & General Vulnerabilities (inc. bereavement)
  • Hearing/Signt Impaired & Language Barriers
  • Young/Inexperienced
  • Debt And Mental Capacity
  • Mental Health Protocols
  • Audits And Monitoring
  • Responsibilities
Sample UK GDPR Policy

Why use our templates?

Know Your Compliance Limited are experts when it comes to developing compliance policies and regulatory procedures, so why reinvent the wheel?

Our professional, market leading policy templates and toolkits are already used by thousands of organisations across the UK who have benefitted from ready-to-use, but fully customisable policy content and formats.

Other Vulnerable Customer Products

£149.00 (ex vat)

All Document Templates

TCF & Vulnerable Customers Toolkit

£249.00 (ex vat)

Documents are available as an instant download via the website or confirmation email as soon as payment has been made, with VAT invoices being emailed.

Documents come in a Microsoft Office format and are fully customisable. You can edit all text, add content, remove sections and change the layout to suit your needs.

All templates come with instructions and guidance for customising your documents easily. Our templates are professional, compliant and come highly recommended.

First annual update is free of charge and we are always on hand to offer free email support with your templates should you need a helping hand.

Developed by a team with over 17 years regulatory compliance experience and policy development. Specialising in AML, FCA, UK GDPR & more.

Know Your Compliance Limited provide templates to over 4500 organisations from hundreds of industries and sectors.