About the Vulnerable Customers Employee Test Papers
Use our bespoke Vulnerable Customers Employee Test Papers to assess your employee’s knowledge and understanding of the FCA’s vulnerable customer principles and guidance. Any organisation authorised by the FCA will need to demonstrate that their employees have an adequate awareness of to handle vulnerable customers. Being able to identify vulnerabilities and tailor actions and responses to suit a customers situation is key.
Our test papers provide beginner and intermediate style questions so that you can quickly identify gaps in your employees’ knowledge of the vulnerable customer values and guidelines. You will also be able to evidence their commitment to, and awareness of the FCA’s responsibilities to customers priorities. Complete with test papers, answer sheets and a template certificate, our test pack supports your staff and ensure that any training and development needs are met.
- Vulnerable Customer Test Paper Overview
- 2 x Vulnerable Customer Test Papers
- 20 Assessment Questions
- Guidance for Marking
- Answer & Training Sheets
- Certificate of Achievement
Employee Test Paper Bundle
Are you looking to purchase multiple test papers from our range?
In addition to our individual employee test papers, we also offer a discounted bundle. Our Employee Test Paper Bundle contains all 10 test papers from our 5 key compliance areas. The bundle also comes with answer sheets, marking guidance and a certificate of achievement for each compliance area.
Test Paper Bundle Areas
- Anti Money Laundering
- GDPR Data Protection
- Treating Customers Fairly
- Vulnerable Customers
- Complaint Handling
Professional & Affordable
Developed by experts, our test papers are professional and easy to print and use. With 2 papers included in the pack, you can use the documents after training sessions and as part of your ongoing compliance program.
Support You Can Trust
With so many regulations and rules to adhere to, it can be difficult to know if your staff understand all their obligations. Use our test papers to assess employee understanding in the key compliance areas.
All documents included in the pack are fully customisable, so you can add to the questions or answers to suit your business type and industry. However, the papers and answer sheets are also ready to use as they are.