Name: Consumer Duty Template Toolkit
SKU: SET025
Price: 175.00 GBP
Availability: InStock

Our Consumer Duty Template Toolkit brings together 16 policies, assessment tools and monitoring forms that support your compliance with the Consumer Duty and PRIN 2A rules. Designed for any FCA regulated business type with Principle 12 obligations, these customisable templates give you a firm foundation on which to build a compliant product governance program. The templates in this toolkit also ensure compliance with the four consumer outcomes and the cross-cutting oblligations and rules for a complete approach to Consumer Duty compliance.

Including our bespoke Product Approval Process templates, Outcome Monitoring procedures and tools and Consumer Duty Policy. This toolkit is easy to use and will save you time and money. Define your target market; ensure compliant financial promotions and client communications and adhere to the Handbook rules and guidance. Developed by industry experts who have provided over 10,500 organisations with regulatory compliance templates for more than 10 years.

If you are looking for a complete solution to FCA and supporting compliance with customisable policies and controls, take a look at our FCA Template Toolkit which can be purchased alongside this template pack for an additional 40 FCA ready policies and procedures.

WHAT’S INCLUDED

Instruction Document & Guidance
Consumer Duty Policy
Product Governance Policy
Financial Promotions & Communications Policy
Financial Promotions Approval template
Treating Customer Fairly Policy
Product Approval Process Templates
Product Approval Summary Form
Outcome Monitoring Framework Policy
Outcome Testing Program (Excel)
Customer Survey & Feedback Tool
Outcome Summary Plan Template
Promotions & Communication Checklist
Distance Marketing Checklist
Vulnerable Customers Policy
Vulnerable Customers Checklist

About the Consumer Duty Template Toolkit

Our Consumer Duty Template Toolkit makes complying with the essential FCA requirements under PRIN 2A simple and straightforward. Including customisable templates and policies for product governance, outcome monitoring, product approval and vulnerable customer awareness. The template toolkit is suitable for those with Consumer Duty obligations and will help to save you time and money.

This exclusive Consumer Duty Template Toolkit has been developed as a foundation policy template pack for implementing a compliant Consumer Duty policy and control program. We have developed the content using both the PRIN 2A rules and the non-handbook guidance published by the FCA.

Suitable for FCA regulated business types with obligations under the Consumer Duty and PRIN 2A rules and requirements.
Includes an extensive template for completing a product approval process and evidencing compliance with the four consumer outcomes as well as the cross-cutting rules.
Easy to use, customise and integrate into your business. Join more than 10,500 organisations who already use our templates.
From High Street banks and brand name lenders, through to SME’s and sole traders, our FCA templates have been used for more than 10 years by thousands of industry professionals.

Product Approval Process

Procedures and templates to document the approval of new or signifcantly changed retail products.

Customise & Comply

Accelerate your FCA compliance with easy to use and integrate policies, tools and templates.

A Name You Can Trust

Market Leading Compliance Our team have been developing regulatory templates for 20+ years. We are one of the UK’s leading compliance template providers, with our compliant, professional documents being trusted by thousands of businesses.

Cost Effective Compliance

Cost Effective Compliance Our customers range from multi-national organisations and public bodies, through to sole traders. We keep our prices low so that our products are affordable for everyone. Quality you can trust at prices you can afford!

WHY CHOOSE US?

Our templates & toolkits are used by 10,500+ organisations
Market leading documents & policies
Customisable, easy to use formats
Affordable and cost effective
Developed by experts
Compliant, professional content
Suitable for all business types
Support when you need it most

What’s Included?

Instruction Document & Guidance
Consumer Duty Policy
Product Governance Policy
Financial Promotions & Communications Policy
Financial Promotions Approval template
Treating Customer Fairly Policy
Product Approval Process Templates
Product Approval Summary Form
Outcome Monitoring Framework Policy
Outcome Testing Program (Excel)
Customer Survey & Feedback Tool
Outcome Summary Plan Template
Promotions & Communication Checklist
Distance Marketing Checklist
Vulnerable Customers Policy
Vulnerable Customers Checklist

Consumer Duty Requirements Covered:

Product Governance Compliance
Defining Target Markets
Product Price & Value Assessment
Framework for Outcome Monitoring
Outcome Testing Program
Product Approval Process
Principle 12 and PRIN 2A Compliance

Read our Consumer Duty in a Nutshell article to find out more about your obligations and the mandatory policies and controls.

Frequently Asked Questions

Can The Documents be Customised?

All our templates and policies are fully customisable and we encourage you to edit the content to suit your industry and business type. Much of the content is ready to use, but an effective policy should accurately reflect what your business does. Therefore, you should customise the content to mirror your business processes and obligations.

What Format are the Documents in?

The templates are developed in Microsoft Office Word and are fully customisable and ready for corporate branding. They are compatible with most text editing software. Checklists and assessment templates are provided in an Excel format.

Are the Documents Suitable for my Business?

The content has been developed using the relevant standards, regulations and legislation. Therefore, our templates, manuals and toolkits are suitable for any industry and business type. We encourage you to customise the content to suit your sector and obligations and provide guidance where you are required to add your own content.

Are the Templates an 'Off the Shelf' Solution?

Every business is different and compliance documents need to reflect that. Whilst our templates and toolkits go a long way toward making you compliant, many of our documents do require some customisation to ensure that they are relevant and compliant. It is important that each document accurately demonstrates what your business does and how it does it.

The level of customisation required for each document will depend upon factors such as your size, scope and current compliance program. However, we are always on hand to answer any questions you may have and provide unlimited email support.

How Can I Access My Order?

All materials and templates are available to download immediately after purchase via the website. Once you have completed your payment online, you will be redirected to our order page where you can download your ordered document(s). We also send you an automated confirmation email which contains a copy of your download link. BACS orders are processed within 24hrs of payment being received.

Why Should I Buy From Know Your Compliance Limited

At Know Your Compliance Limited we are passionate about regulatory compliance! Our team has over 20 years experience and expertise in regulatory compliance and policy development. Serving a wide range of industries and business types, over 8500 organisations already use our templates and toolkits. We have delivered professional, compliant templates to hundreds of industries; including accountants, tax advisors, education and healthcare sectors, the NHS, Government departments, finance and credit, recruitment, charities, banks, estate agents and thousands of SME’s and sole traders.

We offer a large library of templates for regulatory policies, procedures, checklists, toolkits, manuals and training packages. Utilising Microsoft Office for compatibility and easy customisation, we provide editing and usage guidance with all templates. When paying by credit/debit card, all documents are available to download instantly and come with the first annual update included in the price.

Do You Offer Refunds?

As our materials, packages and templates are downloaded digitally, they cannot be physically returned once purchased. For this reason we do not offer any refunds, however we do provide extensive information about each product on the relevant product page so that you know what you are getting before you buy. Please refer to our Terms and Conditions for further information.

If you have any questions about our templates, toolkits or training materials before or after purchase, please contact us at info@knowyourcompliance.com and we will be only too happy to assist you.

Can I Use the Templates With My Clients?

Documents are for use within the purchasing company only. However, we offer our Consultant Licence Scheme which enables individuals and businesses to utilise our policies and toolkits as part of their own service provision. More importantly, it means consultants, training providers and specialists don’t need to spent their time writing policy templates and reinventing the wheel!

If you are interested in using our templates as part of your service provision, please contact us at info@knowyourcompliance.com and we will be happy to assist you.

Looking for other individual FCA policies and templates?

We have a large range of policy templates and tools to comply with the FCA requirements and handbook. From SMCR and CASS compliance, through to TCF and vulnerable customers. View All FCA Templates.