Treating Customers Fairly Policy

Treating Customers Fairly (TCF) is a concept first introduced by the Financial Services Association (FSA) and now adopted by its replacement The Financial Conduct Authority (FCA). It focuses on ensure fairness, clarity, transparency and due regard for consumers purchasing products/services in the financial, insurance and credit markets.

The FCA will be expecting businesses to monitor, audit and evidence the treating customers fairly ethos and with the Know Your Compliance TCF policy, you can do just that.

£25.00 (ex vat)

Our Treating Customers Fairly Policy Template is an essential addition to any document control policy hub to ensure that FCA expectations and the six outcome requirements are embedded into your organisations business practices and company ethos. The FCA will be expecting businesses to monitor, audit and evidence the Treating Customers Fairly ethos and our handy policy template enables you to evidence and implement the requirements into you processes.

This complete Treating Customers Fairly Policy Template defines all necessary areas, including purpose, policy statement, outcomes, objectives and responsibilities and gives a clear policy overview that can be incorporated into your document control policy hub and used in conjunction with accompanying procedures.

The Treating Customers Fairly Policy contains (4 pages):


This digital document comes in a .doc format which allows amendments and corporate branding such as adding your logo and company name. You are also welcome to remove or add any sections that do/do not apply to your specific business requirements. Ready to download after payment has been received.