TCF Policy Template

  • 12-Page Policy Template
  • Aligned with the 6 TCF Outcomes
  • Microsoft Office Word Format
  • Instant Download After Payment
  • Fully Customisable

£20.00 (ex vat)

TCF Policy Template Overview

Our TCF Policy Template is a 12-page document that sets out your obligations and processes under the FCA’s Treating Customers Fairly principles. The template helps you to embed the 6 TCF outcomes into the mandatory areas of your business. If you are authorised by the Financial Conduct Authority, you will be required to demonstrate compliance with Principle 6 – “A firm must pay due regard to the interests of its customers and treat them fairly.”.

Using a TCF policy template that is compliant and developed by experts, enables you to quickly implement the required actions into your business. All authorised firms must be able to demonstrate that the treating customers fairly ethos and outcomes are at the heart of their business model. Our compliance templates are used by over 6000 organisations and help businesses to implement and comply with the relevant standards and regulations without drafting policies from scratch.

If you are looking for a complete TCF compliance solution, visit our ALL TCF Products sections to view our policy toolkits, checklists and exclusive interactive TCF dashboard and guidance manual.

WHAT’S INCLUDED

  • Template Customisation Guidance
  • 12-Page Treating Customers Fairly Policy Template
Table of Contents
  • Purpose
  • Scope
  • What is Treating Customers Fairly (TCF)?
  • Outcomes
  • Objectives
  • Training
  • Evaluation of the Training
  • Audits and Monitoring
  • Complaints Procedures
  • Sales and Advice
  • Staff Incentives & Renumeration
  • Our Service & Approach
  • TCF Materials, Advice & Sales Measures
  • Material & Content Assessment
  • Staff Advice
  • Post-Sale
  • Management Information
  • Responsibilities
Benefits
  • Accelerate your TCF compliance
  • Fully customisable templates
  • Instant download after payment
  • Comply with the FCA requirements
  • Aligned with the 6 TCF outcomes
  • Easy to use & integrate Word format
  • Developed by experts
  • Frequently reviewed & updated

About the TCF Policy Template

Affordability & Creditworthiness Policy Template Icon6 TCF Outcomes

Easily integrate the 6 TCF outcomes into your business processes and activities. 

Affordability & Creditworthiness Policy Template IconFCA Compliant

An essential policy template for any business with Treating Customers Fairly obligations.

Affordability & Creditworthiness Policy Template IconAdvice & Feedback

Helps to ensure that your complaint procedures and sales advice are compliant. 

Affordability & Creditworthiness Policy Template IconEvidence Compliance

Use the finalised templates to demonstrate your compliance.

Market Leading Templates

Market Leading ComplianceThe team at Know Your Compliance Limited have been developing regulatory policies and documents for nearly 20 years. The knowledge and expertise that goes into our content speaks for itself. With over 6000 organisations using our documents, we are market leaders when it comes to compliance templates.

Support and Guidance

Staff SupportAll templates come with guidance for using and customising the content. We know purchasing templates online can be daunting, which is why we are here to help whenever you need us.

Cost Effective Compliance

Cost Effective ComplianceOur customers range from multi-national organisations and public bodies, through to sole traders. We keep our prices low so that our products are affordable for everyone. Quality you can trust at prices you can afford!

Key TEMPLATE Details

  • Accelerate your TCF compliance
  • Fully customisable template
  • Instant download after payment
  • Comply with the FCA requirements
  • Aligned with the 6 TCF outcomes
  • Easy to use and integrate

Why Choose Us?

  • Affordable templates & toolkits
  • Used by over 6,000 organisations
  • Developed by experts with 20+ years experience
  • Compliant, professional documents
  • Frequently reviewed & updated
  • Know Your Compliance Limited has been operating for nearly 10 years

What’s Included?

  • Template Customisation Guidance
  • 12-Page Treating Customers Fairly Policy Template

Table of Contents for the TCF Policy Template

  • Policy Statement
  • Purpose & Scope
  • What is Treating Customers Fairly (TCF)?
  • Outcomes
  • Objectives
  • Training
  • Evaluation of the Training
  • Audits and Monitoring
  • Complaints Procedures
  • Sales and Advice
  • Staff Incentives & Renumeration
  • Our Service & Approach
  • TCF Materials
  • Advice & Sales Measures
  • Material & Content Assessment
  • Staff Advice & Post-Sale
  • Management Information
  • Responsibilities

Frequently Asked Questions

Can The Documents be Customised?

All our templates and policies are fully customisable and we encourage you to edit the content to suit your industry and business type. Much of the content is ready to use, but an effective policy should accurately reflect what your business does. Therefore, you should customise the content to mirror your business processes and obligations.

What Format are the Documents in?

The templates are developed in Microsoft Office Word and are fully customisable and ready for corporate branding. They are compatible with most text editing software. Checklists and assessment templates are provided in an Excel format.

Are the Documents Suitable for my Business?

The content has been developed using the relevant standards, regulations and legislation. Therefore, our templates, manuals and toolkits are suitable for any industry and business type. We encourage you to customise the content to suit your sector and obligations and provide guidance where you are required to add your own content.

Are the Templates an 'Off the Shelf' Solution?

Every business is different and compliance documents need to reflect that. Whilst our templates and toolkits go a long way toward making you compliant, many of our documents do require some customisation to ensure that they are relevant and compliant. It is important that each document accurately demonstrates what your business does and how it does it.

The level of customisation required for each document will depend upon factors such as your size, scope and current compliance program. However, we are always on hand to answer any questions you may have and provide unlimited email support.

How Can I Access My Order?

All materials and templates are available to download immediately after purchase via the website. Once you have completed your payment online, you will be redirected to our order page where you can download your ordered document(s). We also send you an automated confirmation email which contains a copy of your download link. BACS orders are processed within 24hrs of payment being received.

Why Should I Buy From Know Your Compliance Limited

At Know Your Compliance Limited we are passionate about regulatory compliance! Our team has over 20 years experience and expertise in regulatory compliance and policy development. Serving a wide range of industries and business types, over 6000 organisations already use our templates and toolkits. We have delivered professional, compliant templates to hundreds of industries; including accountants, tax advisors, education and healthcare sectors, the NHS, Government departments, finance and credit, recruitment, charities, banks, estate agents and thousands of SME’s and sole traders.many more.

We offer a large library of templates for regulatory policies, procedures, checklists, toolkits, manuals and training packages. Utilising Microsoft Office for compatibility and easy customisation, we provide editing and usage guidance with all templates. When paying by credit/debit card, all documents are available to download instantly and come with the first annual update included in the price.

Do You Offer Refunds?

As our materials, packages and templates are downloaded digitally, they cannot be physically returned once purchased. For this reason we do not offer any refunds, however we do provide extensive information about each product on the relevant product page so that you know what you are getting before you buy. Please refer to our Terms and Conditions for further information.

If you have any questions about our templates, toolkits or training materials before or after purchase, please contact us at info@knowyourcompliance.com and we will be only too happy to assist you.

Can I Use the Templates With My Clients?

Documents are for use within the purchasing company only. However, we offer our  Consultant Licence Scheme which enables individuals and businesses to utilise our policies and toolkits as part of their own service provision. More importantly, it means consultants, training providers and specialists don’t need to spent their time writing policy templates and reinventing the wheel!

If you are interested in using our templates as part of your service provision, please contact us at info@knowyourcompliance.com and we will be happy to assist you.

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