We constantly aim to improve our products and service by carrying out frequent customer satisfaction surveys and asking our clients for feedback. We are proud and delighted that our average customer rating is 9/10 and we have never received a single negative comment in the past 2 years of trading.
Below are just a handful of client testimonials that we have received from happy customers, which are a testament to our high quality, professional products as well as our unique approach to customer service and after-sales care.
We pride ourselves on being a customer focused company and know that our exceptional products and service speak for themselves!
“Before using KYC, I wasn’t sure about buying off the shelf compliance products because I wasn’t sure they would be suitable for our type of company. However when I spoke with KYC they assured me it can be tailored to suit our needs.
We received our compliance manual quickly and also received an additional debt advice policy. The manual is extremely comprehensive and helped us to compile our policies and procedures into one manual.
The team at KYC are excellent, I dealt with Catherine and Samantha who are both extremely knowledgeable and experienced in this field. They provided me with constructive helpful advice and reassurance throughout the process of our FCA full permission application. I would recommend this company and their products to any company or compliance managers.”
Compliance Manager, Refresh Debt Services Ltd
“We have used KYC for a few years now and they have been an absolute Godsend to us where compliance is concerned. The staff clearly know their stuff and are always on hand and happy to answer any questions regarding anthing compliance related. The documents are well written and relevant and we will no doubt be using KYC for a long time to come.”
Jon Wildman CeMAP, BA Hons
Managing Director, DSS
“The website and the documents purchased are both easy to use and straightforward and have helped us in our application process for FCA licensing. We would definitely purchase from KYC again and would recommend them to other firms.”
Jacky Cooper FICM
UK Search Limited
“We have purchased training packages from Know Your Compliance and although we were compliant with online annual training, the in-house delivery and trainer notes have meant that all staff will be trained by their manager(s), on induction, it allows for drilling down, for better understanding with experiential learning.
Ordering was very straightforward and the products purchased represented very good value for money – we will definitely be looking to purchase other training materials from KYC .”
Janet Burke, HR Assistant
Ideal Corporate Solutions
“The compliance documents and products purchased were extremely useful to our firm and they were great value for money. Ordering was easy and straightforward and the staff were polite and very helpful. We would definitely purchase from KYC again and would recommend them to other firms.”
Global Debt Recovery