We constantly aim to improve our products and services by carrying out frequent customer satisfaction surveys and asking our clients for feedback.
We are proud to have an average customer rating is 9/10 and gain regular positive feedback from the many organisations who use our compliance documents.
With over 3500 clients ranging from the NHS, government departments, banks, schools, universities, global corporations and thousands of SME’s; we are committed to providing an exceptional aftercare service. Below are just a few of our of client reviews.
The website and the documents purchased are both easy to use and straightforward and have helped us in our application process for FCA licensing. We would definitely purchase from KYC again and would recommend them to other firms.
“Cannot recommend these guys highly enough, plus you get continued and fast support to any questions you might have, and updates to existing and new documents as GDPR changes, great job well done!
Your GDPR documents have been immensely helpful to us in our GDPR implementation and I only wish we had found you months ago!
The compliance documents and products purchased were extremely useful to our firm and they were great value for money. Ordering was easy and straightforward and the staff were polite and very helpful. We would definitely purchase from KYC again and would recommend them to other firms.
We have used KYC for a few years now and they have been an absolute Godsend to us where compliance is concerned. The staff clearly know their stuff and are always on hand and happy to answer any questions regarding anthing compliance related. The documents are well written and relevant and we will no doubt be using KYC for a long time to come.
In an environment that is seeing an increasing amount of burdensome regulation, setting up our brokerage was made pain free by using the full suite of in-depth and easy to use documentation provided by KYC. Without doubt the use of their compliance manual reduced a huge amount off of the time it took us to submit and get approved by the FCA, all of which is backed up by excellent customer service and account management
We have purchased training packages from Know Your Compliance and although we were compliant with online annual training, the in-house delivery and trainer notes have meant that all staff will be trained by their manager(s), on induction, it allows for drilling down, for better understanding with experiential learning.
Ordering was very straightforward and the products purchased represented very good value for money – we will definitely be looking to purchase other training materials from KYC .
Before using KYC, I wasn’t sure about buying off the shelf compliance products because I wasn’t sure they would be suitable for our type of company. However when I spoke with KYC they assured me it can be tailored to suit our needs.
We received our compliance manual quickly and also received an additional debt advice policy. The manual is extremely comprehensive and helped us to compile our policies and procedures into one manual.
The team at KYC are excellent, I dealt with Catherine and Samantha who are both extremely knowledgeable and experienced in this field. They provided me with constructive helpful advice and reassurance throughout the process of our FCA full permission application. I would recommend this company and their products to any company or compliance managers.