Our TCF & Vulnerable Customers Toolkit contains 8 of our leading FCA customer based templates and policies, including our highly recommended TCF Guidance Manual. Treating Customers Fairly (TCF) is a concept first introduced by the Financial Services Association (FSA) and then adopted by its replacement The Financial Conduct Authority (FCA). It focuses on ensuring fairness, clarity, transparency and paying due regard to consumers purchasing products/services in the financial, insurance and credit markets. There are 6 desired outcomes to ensure that consumer interests are both respected and regarded, with organisations regulated by the FCA being expected to embed TCF into the fabric of their business processes, services and products.
Vulnerable customer awareness is another FCA initiative that focuses on how organisations treat and monitor customers who are considered vulnerable. Our dedicated policies, procedures and checklists are invaluable for meeting your customers needs and complying with regulatory obligations. The FCA expect businesses to monitor, audit and evidence the TCF and Vulnerable Customer standards and our unique TCF guidance manual offers advice and working examples in all areas.
Documents and a VAT invoice are available as an instant download after payment has been made.
Documents come in a Microsoft Office format and are fully customisable. You can edit all text, add content, remove sections and change the layout to suit your needs.
Our Toolkits come with ready-to-use, but fully customisable policies & templates, as well as extensive guidance.
Free updates for the first year, providing revisions or new documents in an easy to add format and keeping your Toolkit up-to-date and compliant.
Developed by a team with over 18 years regulatory compliance experience and expertise in policy development.
Suitable for all FCA regulated industries and already used by hundreds of organisations, from global brands through to SME’s.
TCF & Vulnerable Customer Toolkit Contents
- Treating Customers Fairly Policy
- Treating Customers Fairly Checklist
- 2 x TCF Employee Test Papers
- TCF & Call Monitoring Checklist
- TCF Guidance Manual
- Vulnerable Customers Policy
- Vulnerable Customers Checklist
- 2 x Vulnerable Customers Employee Test Papers
- Checklist & Policy Guidance Notes