TCF & Vulnerable Customers Toolkit

Our TCF & Vulnerable Customers Toolkit contains 8 of our leading FCA customer based templates and policies, including our highly recommended TCF Guidance Manual. Download instantly after purchase.

£179.00 (ex vat)

Our TCF & Vulnerable Customers Toolkit contains 8 of our leading FCA customer based templates and policies, including our highly recommended 50 page TCF Guidance Manual. Treating Customers Fairly (TCF) focuses on ensuring fairness, clarity, transparency and paying due regard to consumers purchasing products/services in the financial, insurance and credit markets.

Vulnerable customer awareness is another FCA initiative that focuses on how organisations treat and monitor customers who are considered vulnerable. Our dedicated policies, procedures and checklists are invaluable for meeting your customers needs and complying with regulatory obligations.

If you are also looking for in-house training sessions that you can deliver yourself, visit our Training Section to read more about our TCF and Vulnerable Customers Training Packages.

TCF & Vulnerable Customers Toolkit Contents & Information

  • Template Guidance & Instructions
  • Checklist Usage Guidance
  • Treating Customers Fairly Policy
  • TCF Audit Checklist (Excel)
  • 2 x TCF Employee Test Papers
  • Call Monitoring Checklist Template
  • 50-page TCF Guidance Manual
  • Vulnerable Customers Policy
  • Checklist for Assessing Vulnerable Customer Compliance
  • 2 x Vulnerable Customers Employee Test Papers
  • Ready to use but fully customisable templates
  • Microsoft Word format for easy use and formatting
  • Download instantly after payment
  • Extensive TCF guidance & implementation examples
  • Developed using the FCA guidelines &  handbook requirements
  • Used by hundreds of financial & credit organisations
  • Free email support

Documents & VAT invoice are available as an instant download as soon as payment has been made via the website or confirmation email.

Documents come in a Microsoft Office format and are fully customisable. You can edit all text, add content, remove sections and change the layout to suit your needs.

Our toolkit comes with extensive guidance for editing and formating your templates to ensure a professional and compliant document.

Free annual update for the first year, providing revisions or new documents in an easy to add format (where applicable).

Developed by a team with over 18 years regulatory compliance experience and expertise in policy development.

Suitable for all financial and credit industries, with thousands of existing clients, including global banks, high street lenders and hundreds of SME’s.

Sample Policy

Why use our templates?

Every business in the UK requires some level of compliance program, including policies, procedures and documents that set out their intent, objectives, obligations and responsibilities.

Know Your Compliance Limited are experts when it comes to developing compliance policies and regulatory procedures, so why reinvent the wheel?

Our professional, market leading policy templates and toolkits are already used by thousands of organisations across the UK who have benefitted from ready-to-use, but fully customisable policy content and formats.