Complaint Handling Procedure Toolkit

All toolkit templates and training materials have been developed using the latest version of Microsoft Office. Word, Excel and Poweroint are universally compatible with a large number of document editing software, including OpenOffice and GoogleDocs.

All templates and training materials can be corporate branded and are fully customisable. The documents also come with detailed guidance on how to use Microsoft Office to edit the templates and insert your own content where applicable.

All documents and materials in the been developed using the latest version of Microsoft Office. The document toolkit uses Word for the policy templates, with some of the checklists and registers being in an Excel format. All templates are fully customisable with detailed guidance on editing.

Our templates are suitable for any industry and business type and we have hundreds of different sectirs using our policies and toolkits. The content in our templates has been developed using the relevant standards, regulations and legislation. We utilise the latest and most up-to-date guidance to supplement the policies and procedures.

We encourage you to customise the content to suit your sector and obligations and provide guidance where you are required to add your own content. However, much of the content in our templates is also ready-to-use in accordance with the generic requirements in each area.

Every business is different and compliance documents need to reflect that. Whilst our templates and toolkits go a long way toward making you compliant, many of our documents do require some customisation to ensure that they are relevant to you. Our templates provide a strong foundation on which to build your compliance framework. Our extensive template content coupled with your customisations will ensure that you are compliant with the relevant legislation, codes of conduct, standards or regulations

It is important that each policy and procedure accurately reflects exactly what your business does and how it does it. The level of customisation required for each document will depend upon factors such as your size, scope and current compliance program. However, we are always on hand to answer any questions you may have and provide unlimited email support.

All materials and templates are available to download immediately after purchase via the website. Once you have completed your payment online, you will be redirected to our order page where you can download your ordered document(s). We also send you an automated confirmation email which contains a copy of your download link.

If you have chosen to make payment by BACS, your order will be placved on hold until we have confirmed receipt of your payment. Once your payment has been verified, we will process your order and send you an automated confirmation email which contains your download link. Our Accounts Team will email you a copy of your VAT receipt after the order has been processed.

Please ensure that you add our email address to your contacts lists and that your email server accepts incoming download links.

At Know Your Compliance Limited we are passionate about regulatory compliance! Our team has over 20 years experience and expertise in regulatory compliance and policy development. Serving a wide range of industries and business types, over 6000 organisations already use our templates and toolkits. We have delivered professional, compliant templates to hundreds of industries; including accountants, tax advisors, education and healthcare sectors, the NHS, Government departments, finance and credit, recruitment, charities, banks, estate agents and thousands of SME’s and sole traders.many more.

We offer a large library of templates for regulatory policies, procedures, checklists, toolkits, manuals and training packages. Utilising Microsoft Office for compatibility and easy customisation, we provide editing and usage guidance with all templates. When paying by credit/debit card, all documents are available to download instantly and come with the first annual update included in the price.

As our materials, packages and templates are downloaded digitally, they cannot be physically returned once purchased. For this reason we do not offer any refunds, however we do provide extensive information about each product on the relevant product page so that you know what you are getting before you buy. Please refer to our Terms and Conditions for further information.

If you have any questions about our templates, toolkits or training materials before or after purchase, please contact us at info@knowyourcompliance.com and we will be only too happy to assist you.