Complaint Handling Procedure Toolkit

  • Suitable for all Business Types
  • Procedures & Response Templates
  • Gap Analysis Checklist
  • Customisable & Easy to Use
  • Instant Download After Payment

£65.00 (ex vat)

  • Our comprehensive Complaint Handling Procedure Toolkit provides an easy to use suite of policies and templates for a complete complaint management program. Suitable for any business type or industry, this toolkit provides a detailed policy and procedure for internal use, as well as a publishable customer complaints procedure. We have included our best-selling complaint checklist so that you can quickly identify gaps in your compliance processes.

Benefit from easy to use, fully customisable policies and templates to accelerate your complaint handling procedures. Ensure that your customers have the option of raising their concerns with you, so that you have the opportunity of resolving them without damage to your reputation.

About the Complaint Handling Procedure Toolkit

All businesses, regardless of their industry, should have a robust and standardised complaint handling program in place. For those in the regulated sectors, dedicated and easy to access complaint procedures are a legal requirement. Whether you need a professional, customisable complaint handling program to benefit your customers, or to comply with regulations such as data protection, FCA or FoS, our toolkit will save you time and money.

  • Essential business documents to effectively manage your complaint handling processes and obligations.
  • Includes  6 x complaint response letter templates for compliant, standardised customer communication.
  • Use the 50+ question self assessment checklist to identify gaps in your complaint handling compliance.
  • Support your staff by providing clear complaint handling guidelines and accurate response timeframes.
  • The 11-page complaint handling policy template is fully customisable, but also contains ready-to-use content so that you do not have to draft your policy from scratch.

Affordability & Creditworthiness Policy Template IconProtect Your Reputation

Give customers the chance to raise their concerns with you as soon as they happen so that you can provide a satisfactory response and protect your reputation.

Affordability & Creditworthiness Policy Template IconCustomer Service

Sometimes things go wrong and having a dedicated complaint procedure in place will save you time and money as well as building confidence in your business.

A Name You Can Trust

Market Leading ComplianceOur team have been developing regulatory templates for 20+ years. We are one of the UK’s leading compliance template providers, with our compliant, professional documents being trusted by thousands of businesses.

Cost Effective Compliance

Cost Effective ComplianceOur customers range from multi-national organisations and public bodies, through to sole traders. We keep our prices low so that our products are affordable for everyone. Quality you can trust at prices you can afford!

WHY CHOOSE US?

  • Our templates & toolkits are used by 6000+ organisations
  • Market leading documents & policies
  • Customisable, easy to use formats
  • Affordable and cost effective
  • Developed by experts
  • Compliant, professional content
  • Suitable for all business types
  • Support when you need it most

Customisable and available for instant download after payment. Includes:

  • 11-page Complaint Handling Policy Template
  • Complaint Procedures for Publication
  • Complaint Record Form
  • Complaint Log Template
  • Complaint Gap Analysis Checklist (Excel)
  • Response Letter Suite: –
  • Informal Acknowledgment
  • Informal Final Response
  • Standard Acknowledgement
  • 4-Week Holding Letter
  • 8-Week Holding Letter
  • Final Response Upheld/Rejected
  • Policy Statement
  • Purpose & Scope
  • Objectives
  • Procedures & Guidelines
  • Raising a Complaint
  • Data Protection Related Complaints
  • Informal Complaint Resolution
  • Timeframe for Informal Resolution
  • Formal Complaint Resolution
  • Response Time for Formal Response
  • Investigating the Complaint
  • Decision Letter (Final Response)
  • Complaint Recording
  • Patterns and Analysis
  • Published Complaint Procedures
  • Responsibilities
  • The Complaint Officer

Checklist Criteria Covered:

  • Policies & Procedures
  • Governance
  • Response Timeframes
  • Training & Staff Competency
  • Controls & Measures
  • Audits & Monitoring
  • Record Keeping

Frequently Asked Questions...

Can The Documents be Customised?

All toolkit templates and training materials have been developed using the latest version of Microsoft Office. Word, Excel and Poweroint are universally compatible with a large number of document editing software, including OpenOffice and GoogleDocs.

All templates and training materials can be corporate branded and are fully customisable. The documents also come with detailed guidance on how to use Microsoft Office to edit the templates and insert your own content where applicable.

What Format are the Documents in?

All documents and materials in the been developed using the latest version of Microsoft Office. The document toolkit uses Word for the policy templates, with some of the checklists and registers being in an Excel format. All templates are fully customisable with detailed guidance on editing.

Are the Documents Suitable for my Business?

Our templates are suitable for any industry and business type and we have hundreds of different sectirs using our policies and toolkits. The content in our templates has been developed using the relevant standards, regulations and legislation. We utilise the latest and most up-to-date guidance to supplement the policies and procedures.

We encourage you to customise the content to suit your sector and obligations and provide guidance where you are required to add your own content. However, much of the content in our templates is also ready-to-use in accordance with the generic requirements in each area.

Are the Templates an 'Off the Shelf' Solution?

Every business is different and compliance documents need to reflect that. Whilst our templates and toolkits go a long way toward making you compliant, many of our documents do require some customisation to ensure that they are relevant to you. Our templates provide a strong foundation on which to build your compliance framework. Our extensive template content coupled with your customisations will ensure that you are compliant with the relevant legislation, codes of conduct, standards or regulations

It is important that each policy and procedure accurately reflects exactly what your business does and how it does it. The level of customisation required for each document will depend upon factors such as your size, scope and current compliance program. However, we are always on hand to answer any questions you may have and provide unlimited email support.

How Can I Access My Order?

All materials and templates are available to download immediately after purchase via the website. Once you have completed your payment online, you will be redirected to our order page where you can download your ordered document(s). We also send you an automated confirmation email which contains a copy of your download link.

If you have chosen to make payment by BACS, your order will be placved on hold until we have confirmed receipt of your payment. Once your payment has been verified, we will process your order and send you an automated confirmation email which contains your download link. Our Accounts Team will email you a copy of your VAT receipt after the order has been processed.

Please ensure that you add our email address to your contacts lists and that your email server accepts incoming download links.

Why Should I Buy From Know Your Compliance Limited

At Know Your Compliance Limited we are passionate about regulatory compliance! Our team has over 20 years experience and expertise in regulatory compliance and policy development. Serving a wide range of industries and business types, over 6000 organisations already use our templates and toolkits. We have delivered professional, compliant templates to hundreds of industries; including accountants, tax advisors, education and healthcare sectors, the NHS, Government departments, finance and credit, recruitment, charities, banks, estate agents and thousands of SME’s and sole traders.many more.

We offer a large library of templates for regulatory policies, procedures, checklists, toolkits, manuals and training packages. Utilising Microsoft Office for compatibility and easy customisation, we provide editing and usage guidance with all templates. When paying by credit/debit card, all documents are available to download instantly and come with the first annual update included in the price.

Do You Offer Refunds?

As our materials, packages and templates are downloaded digitally, they cannot be physically returned once purchased. For this reason we do not offer any refunds, however we do provide extensive information about each product on the relevant product page so that you know what you are getting before you buy. Please refer to our Terms and Conditions for further information.

If you have any questions about our templates, toolkits or training materials before or after purchase, please contact us at info@knowyourcompliance.com and we will be only too happy to assist you.

About the Complaint Handling Procedure Toolkit

All businesses, regardless of their industry, should have a robust and standardised complaint handling program in place. For those in the regulated sectors, dedicated and easy to access complaint procedures are a legal requirement. Whether you need a professional, customisable complaint handling program to benefit your customers, or to comply with regulations such as data protection, FCA or FoS, our toolkit will save you time and money.

  • Essential business documents to effectively manage your complaint handling processes and obligations.
  • Includes  6 x complaint response letter templates for complaint, standardised customer communication.
  • Use the 50+ question self assessment checklist to identify gaps in your complaint handling compliance.
  • Support your staff by providing clear complaint handling guidelines and accurate response timeframes.
  • The 11-page complaint handling policy template is fully customisable, but also contains ready-to-use content so that you do not have to draft your policy from scratch.

Customisable and available for instant download after payment. Includes:

  • 11-page Complaint Handling Policy Template
  • Complaint Procedures for Publication
  • Complaint Record Form
  • Complaint Log Template
  • Complaint Gap Analysis Checklist (Excel)
  • Response Letter Suite: –
  • Informal Acknowledgment
  • Informal Final Response
  • Standard Acknowledgement
  • 4-Week Holding Letter
  • 8-Week Holding Letter
  • Final Response Upheld/Rejected
Areas Covered
  • Policy Statement
  • Purpose & Scope
  • Objectives
  • Procedures & Guidelines
  • Raising a Complaint
  • Data Protection Related Complaints
  • Informal Complaint Resolution
  • Timeframe for Informal Resolution
  • Formal Complaint Resolution
  • Response Time for Formal Response
  • Investigating the Complaint
  • Decision Letter (Final Response)
  • Complaint Recording
  • Patterns and Analysis
  • Published Complaint Procedures
  • Responsibilities
  • The Complaint Officer

Complaint Toolkit Samples

There are several templates in the toolkit. The sample pages provided on the right are a small selection.

*NOTE: Samples are random pages, so content may not follow on. 

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