The FCA expect organisations to implement the TCF outcomes throughout their company and to monitor, audit and evidence the treating customers fairly ethos. Consumer interests must be considered in all product and service processes and should be at the heart of what your business does. Having staff who are knowledgeable about the TCF requirements and how to apply the outcomes to their role is pivotal and as such, they require a training session that delivers the how and why of TCF.
As with all of our training sets, you are provided with all of the tools, resources and guidance to deliver the training yourself, without paying for external trainers or reoccurring user licence fees. The course comes with ready-to-use PowerPoint slides and extensive training notes, allowing you to deliver an effective, professional and informative session.
Our TCF Staff Training package comes ready-to-use and includes: –
▪ Trainer & Session Delivery Guidance
▪ 7-slide PowerPoint Presentation
▪ 14-page Trainer Notes for Content Delivery & Slide Compatibility
▪ Trainee Handouts – Slides & Reminder Sheet
▪ 2 Q&A Employee Assessment and Answer Papers
▪ Employee Training Record Template
▪ Trainee Training Evaluation Form
Who is the training suitable for?
This training package has been designed at an introductory through to advanced level and as such, will benefit a broad range of employees and associates, including those working in organisations regulated by the FCA, those working with customers in sales, advice and customer service roles, compliance officers and those seeking to learn more about the FCA requirements in this area.
Why Use PowerPoint?
Whilst many training sessions are now offered online, via management systems or apps, we believe that compliance is one area that requires human interaction when it comes to delivering and understanding complex regulations and legislation. Our packages enhance the human element that is so often essential in ensuring that training is effective, adequate and absorbed. A sole user going through online pages and selecting answers is no substitute for group discussions, asking questions, interactive content and most of all – a trainer’s ability to know if a trainee is misunderstanding or not engaged.
How is the training assessed?
Whenever a firm delivers training, they need to ensure that the content understood and is practicable in the employees’ work environment. We provide 2 professional assessment test papers with the training package, along with extensive answer sheets that enable a ‘test and train’ ethos. The papers come with 10 questions each and will assess the trainee’s knowledge, understanding and ability to apply the learned information to their role and company.
|Treating Customers Fairly Staff Training|
|FORMAT:||Word.doc & PowerPoint||DURATION:||45-60mins|
|DELIVERY:||Digital via Email||CUSTOMISABLE:||Yes|
|TCF Overview & Introduction||What is TCF?|
|TCF Background & Ethos||FCA Expectations & Requirements|
|Implementing TCF into the Workplace||TCF Methods and Controls|
|The 6 TCF Outcomes||Outcome Analysis|
|Auditing & Monitoring||Record Keeping|