Call Monitoring Form (inc TCF)

Our call monitoring checklist covers all legislative and regulatory requirements and also has blank sections for you to tailor the form to your own business requirements.

There are numerous sections that must be included in calls to customers, especially those relating to Consumer Credit and being able to demonstrate that you not only follow these requirements, but that you also audit and monitor them for compliance, is an essential business function.

£28.00 (ex vat)

Our Call Monitoring Form (inc TCF) covers all legislative and regulatory requirements and also has blank sections for you to tailor the form to your own business requirements. There are numerous sections that must be included in calls to customers, especially those relating to Consumer Credit and being able to demonstrate that you not only follow these requirements, but that you also audit and monitor them for compliance, is an essential business function.

Calls made or taken within a regulated industry must be monitored and reviewed for their adherence to laws, rules and regulatory guidance. The FCA place high importance on the monitoring of customer communication and ensuring that the principles of Treating Customers Fairly are met within all business activities.

Our call monitoring checklist covers all legislative and regulatory requirements and also has blank sections for you to tailor the form to your own business requirements. There are numerous sections that must be included in calls to customers, especially those relating to Consumer Credit and being able to demonstrate that you not only follow these requirements, but that you also audit and monitor them for compliance, is an essential business function.

Our professional Call Monitoring Checklist Form contain:-

Call

FORMAT –¬†This document comes in a .doc format and has interactive checkbox answers that can be ticked digitally or by hand when printed.