Our Arrears & Default Policy Template is fully customisable and provides FCA regulated firms with a structured, professional policy for complying with the CONC 7.2 requirements. Consumer credit firms are obligated to implement an ethical and professional approach to dealing with customers who are in arrears. The policy also comes with an easy to integrate Excel Affordability Assessment calculator.
Benefit from simple document integration with our easy to use, fully customisable template. Demonstrate your compliance with the FCA’s arrears and defaults’ handbook rules by using our exclusive templates.
Arrears & Default Policy Template
Firms with obligations under the FCA’s Consumer Credit Sourcebook (CONC) must enusre that they have clear, effective and appropriate arrears policies and procedures in place. This is a mandatory requirement for those organisations who are regulated under the Consumer Credit Act and take payments from customers.
Where any contracts or agreement can result in arrears accruing due to missed payments, it is essential to provide clear and concise guidance and procedures for staff and customers. Our Arrears & Default Policy Template means you don’t need to draft your policy from scratch.
Key Policy Template Details…
- Mandatory policy for those taking payments for debt collection, rentals, hire purchase, loans, insurance, mortgages and debt management fees
- Comply with your CONC 7.2 obligations with our easy to use and customise policy template
- Ensure that you are aware of how to deal with customers who are in arrears or defaults in a fair and compliant manner
- Includes a ready-to-use Affordability Assessment Calculator in an easy to customisable Excel format
- Advance your FCA compliance and align your policies with the FCA Handbook and CONC Sourcebook
- Developed by a team with 20+ years experience of developing regulatory policies working for the financial and consumer credit industries
Customisable and available for instant download after payment, the product includes:
- Template Customisation Guidance
- 11-page Arrears & Default Policy Template
- Excel Affordability Assessment Calculator