About the TCF Self Assessment Checklist
Use our Excel based TCF Self Assessment Checklist to quickly identify gaps in your compliance processes. If you are an FCA authorised firm, you will need to comply with the responsibilities to customers principle. Out TCF checklist enables you to audit your processes and services and to develop effective improvements for compliance with the TCF outcomes. Easy to use and fully customisable, thousands of organisations already use our checklists to aid their compliance with the relevant regulations and standards.
Our TCF Gap Analysis Checklist consists of over 90 assessment questions, enabling you to assess, review and evidence your compliance with the TCF ethos and outcomes. The checklist has been developed using the FCA guidance and requirements, as well as handbook rules and best practice, ensuring a thorough TCF assessment tool.
Treating customers fairly is one of the FCA’s key priorities and one of the main Principles for Business. Support your employees with our free Treating Customers Fairly Infograph. The high resolution format can be used as an office poster, screensaver or infograph.
The TCF Self Assessment Checklist consists of 93 questions in the below areas: –
- TCF Overview
- Using the Audit Checklist
- Policies & Processes
- Training & Competency
- Verbal Communications
- Written Materials
- Complaint Handling
- Advice & Sales
- Customer Care
- Audits & Monitoring
- Management Information
- Product & Service Adequacy
- Ready to Use Assessment – The checklist helps firms to understand and comply with the FCA’s treating customers fairly 6 outcomes and principles. Identify gaps in your compliance and assess your processes against the responibilities to customers principle. The assessment is ready to use, but is also fully customisable for simple business integration.
- FCA Compliant – Our checklist covers the main principles and ethos set out by the Financial Conduct Authority (FCA). Treating customers fairly has been a key FCA priority since they formed in 2014. All firms who are authoirsed by the regulator must understand the 6 outcomes and embed the TCF principles into their business processes.
- Straightforward Audits – There are no difficult to use dashboards or complicated formulas with our checklists. What you see is what you get! Simple to use, straightforward questions that will help you to assess your compliance with the mandatory regulations and standards.
- Gap Analysis – Our self assessment checklists are invaluable for carrying out gap analysis on essential regulatory business areas. Answering the questions will provide information on which areas are compliant and which need improvement. The checklist enables management information to be obtain and compliance audits to be evidenced.
- Market Leading Checklists – Thousands of organisations already use our checklists to assess their ongoing compliance. Delivered in a Excel format, our self assessment checklists are flexible and user-friendly.
- Developed by Experts – The team at Know Your Compliance Limited have been writing regulatory policies and checklists for nearly 20 years. Our compliance expertise means that you can accelerate your compliance audits and still save time and money.
Once you have assessed your compliance with the treating customers fairly outcomes and principles, how do you document the controls and procedures? Our comprehensive Vulnerable Customers & TCF Toolkit comes with policies, checklists, dashboards and tools for complying with the FCA requirements. Our documents have been updated to include the latest guidance on the FCA’s responsibilities to customers.
