TCF Compliance Checklist

Our TCF Checklist & Gap Analysis tool comes in 2 formats (Excel & Word) and covers 80+ assessment questions. TCF remains a key area for the FCA, with high expectations on firms to demonstrate the TCF outcomes and standards within their workplace.

£28.00 (ex vat)

Our TCF Compliance Checklist consists of over 80 assessment questions, enabling you to assess, review and evidence your compliance with the TCF ethos and outcomes. The checklist has been developed using the FCA guidance and requirements, as well as handbook rules and best practice, ensuring a thorough TCF assessment tool.

The checklist comes in both Word and Excel formats, using the questions and assessment areas, but allowing the user to select their preferred method of auditing. The Excel version uses simple filter features (as oppose to complex formulas), to allow easy selection and reporting of gap and non-compliant areas. The filters provide users with options for displaying select critera and enhances management information and reporting, as well as providing automated colour-coded priority ratings.

Treating Customers Fairly (TCF) Checklist & Gap Analysis
TYPE: Audit Checklist & Gap Analysis SIZE: 14 pages (Word) 3 Tabs (Excel)
FEATURES Gap Analysis, Checklist, Status & priority filters FORMAT: Word.doc & Excel
Assessment Criteria includes: –
TCF Overview Using the Audit Checklist
Policies & Processes Training & Competency
Verbal Communications Written Materials
Complaint Handling Advice & Sales
Customer Care Audits & Monitoring
Management Information Product/Service Adequacy