Our TCF Compliance Checklist consists of over 80 assessment questions, enabling you to assess, review and evidence your compliance with the TCF ethos and outcomes. The checklist has been developed using the FCA guidance and requirements, as well as handbook rules and best practice, ensuring a thorough TCF assessment tool.
The checklist comes in both Word and Excel formats, using the questions and assessment areas, but allowing the user to select their preferred method of auditing. The Excel version uses simple filter features (as oppose to complex formulas), to allow easy selection and reporting of gap and non-compliant areas. The filters provide users with options for displaying select critera and enhances management information and reporting, as well as providing automated colour-coded priority ratings.
|Treating Customers Fairly (TCF) Checklist & Gap Analysis|
|TYPE:||Audit Checklist & Gap Analysis||SIZE:||14 pages (Word) 3 Tabs (Excel)|
|FEATURES||Gap Analysis, Checklist, Status & priority filters||FORMAT:||Word.doc & Excel|
|DELIVERY:||Digital via Email||CUSTOMISABLE:||Yes|
|Assessment Criteria includes: –|
|TCF Overview||Using the Audit Checklist|
|Policies & Processes||Training & Competency|
|Verbal Communications||Written Materials|
|Complaint Handling||Advice & Sales|
|Customer Care||Audits & Monitoring|
|Management Information||Product/Service Adequacy|