About the Vulnerable Customers Checklist
If you are an FCA authorised firm, you will need to comply with the responsibilities to customers principle. Our Excel based Vulnerable Customers Checklist will help you to quickly identify gaps in your compliance processes and enable effective improvements to be implemented. Easy to use and fully customisable, thousands of organisations already use our checklists to aid their compliance with the relevant regulations and standards.
Understanding how to manage vulnerable customers is one of the FCA’s key priorities. They expect authorised firms to understand and embed the guidance in this area into all business processes. Our market leading vulnerable customers checklist provides 80 essential assessment questions which are invaluable for assessing, implementing and demonstrating compliance.
Vulnerable customer awareness is key to compliance in this important area. Support your employees with our free Vulnerable Customers Infograph Download. The high resolution format can be used as an office poster, screensaver or infograph.
The vulnerable customers assessment checklist consists of 89 questions in the below areas: –
- Written Materials
- Verbal Communication
- Training
- Governance & Processes
- Mental Health Awareness
- Sales & Advice
- Audits & Monitoring
- Management Information
- Data Protection
- Complaint Handling
- Staff Competency
- Ready to Use Assessment – The checklist helps firms to understand and comply with the FCA’s vulnerable customers principles. Identify gaps in your compliance and assess your processes against the responibilities to customers principle. The assessment is ready to use, but is also fully customisable for simple business integration.
- FCA Compliant – Our checklist covers the main principles and ethos set out by the Financial Conduct Authority (FCA). Vulnerable customer awareness is a priority for the regulator and an area that most authorised firms must comply with.
- Straightforward Audits – There are no difficult to use dashboards or complicated formulas with our checklists. What you see is what you get! Simple to use, straightforward questions that will help you to assess your compliance with the mandatory regulations and standards.
- Gap Analysis – Our self assessment checklists are invaluable for carrying out gap analysis on essential regulatory business areas. Answering the questions will provide information on which areas are compliant and which need improvement. The checklist enables management information to be obtain and compliance audits to be evidenced.
- Market Leading Checklists – Thousands of organisations already use our checklists to assess their ongoing compliance. Delivered in a Excel format, our self assessment checklists are flexible and user-friendly.
- Developed by Experts – The team at Know Your Compliance Limited have been writing regulatory policies and checklists for nearly 20 years. Our compliance expertise means that you can accelerate your compliance audits and still save time and money.
Once you have assessed your compliance with the vulnerable customers principles, how do you document the controls and procedures? Our comprehensive Vulnerable Customers & TCF Toolkit comes with policies, checklists, dashboards and tools for complying with the FCA requirements. Our documents have been updated to include the guidance set out in FCA Paper FG21/1 to ensure the content is up to date.
