Vulnerable Customers Compliance Checklist

The Vulnerable Customers Checklist comes in an easy to customise and use Excel format and covers 80+ assessment questions. The checklist helps firms comply with the FCA’s vulnerable customer expectations and guidelines that are essential to your business and reputation.

£28.00 (ex vat)

Our Vulnerable Customers Compliance Checklist consists of over 80 assessment questions and enables you to assess, review and evidence your compliance with the Vulnerable Customers awareness expectations set by the FCA requirements and associated standards, including the MALG guidance and best practice.

The checklist comes in a customisable Excel format, using predefined question and assessment areas, along with simple filter features (as opposed to complex formulas), to allow easy selection and reporting of gap and non-compliant areas. The filters provide users with options for displaying select critera and enhances management information and reporting, as well as providing automated colour-coded priority ratings.

Vulnerable Customers Checklist & Gap Analysis
TYPE: Audit Checklist & Gap Analysis SIZE: 3 Tabs (Excel)
FEATURES Gap Analysis, Status & Priority Filters FORMAT: Excel
Assessment Criteria includes: –
Vulnerable Customer Overview Data Protection & Complaint Handling
Policies & Processes Training & Competency
Verbal Communications Written Materials
Arrears & Defaults Identify & Verification
Mental Health Awareness Advice & Sales
Management Information Audits & Monitoring