Complaint Handling Document Set

Your complaint handling policy and procedures should comply with the expectations of any governing body and standard business objectives and enable you to identify, resolve, document and respond to complaints in a professional and compliant manner. This unique set of documents covers the complaint handling documentation requirements and is available to download after payment has been made.

£55.00 (ex vat)

Our Complaint Handling Document Set aids in the requirement that most firms must have a complaint handling program which includes procedures, objectives, recording documentation and a structured way of responding to any complaint received. Whether this is to meet the FCA’s dispute requirements, FOS obligations or general business standards, our complaint handling document set contains everything you need and can be used by any business type or industry.

Our professional Complaint Handling Document Set contains:-

  • Complaint Handling Policy & Procedures
  • Complaint Record Form
  • Complaint Register Log
  • Suite of Complaint Response Letter Templates


These digital documents come in a .doc format which allows amendments and corporate branding such as adding your logo and company name. You are also welcome to remove or add any sections that do/do not apply to your specific business requirements. The set is available for instant download after payment has been made.