FCA Compliance, General Blog Articles, Vulnerable Customers Blog

What is a Vulnerable Customer?

Posted on by Know Your Compliance
What is a Vulnerable Customer
29
Aug

The Financial Conduct Authority (FCA) have always had a robust approach to the way vulnerable customers are managed by regulated firms. However, following on from reviews and the Covid-19 crisis, the FCA have said “we want to drive improvements in the way firms treat vulnerable consumers and bring about a practical shift in firms’ actions and behaviour.”

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FCA Compliance, General Blog Articles, Treating Customers Fairly, Vulnerable Customers Blog

Vulnerable Customer Policy Template

Posted on by Know Your Compliance

Having adequate, effective and compliant policies, procedures and training workshops on what makes a customer vulnerable, how to identify them and how to communicate effectively is not only a mandatory FCA requirement, but also an essential business practice. It is even more important in times of national crisis, such as the current pandemic, to ensure […]

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