Self deliver your own Vulnerable Customers Training Session for just £149 (exc vat)! Pay only once for unlimited training, regardless of how many trainees you have. We utilise PowerPoint so that you can customise your own vulnerable customer training session from our ready to use slides. Why PowerPoint? In today’s digital age, many commercial training […]
The fair treatment of consumers and vulnerable customer awareness has always been one of the FCA’s key priorities, but with the publication of guidance paper FG21/1 in February 2021, the regulator has set out numerous objectives, obligations and expectations that all regulated firms are required to understand and meet.
Vulnerable customer awareness goes hand in hand in Treating Customers Fairly (TCF), which is one of the FCA’s principles for business. Ensuring good outcomes and that all interactions and communications are fair, consistent and compliant are mandatory requirements.
The Financial Conduct Authority (FCA) have always had a robust approach to the way vulnerable customers are managed by regulated firms. However, following on from reviews and the Covid-19 crisis, the FCA have said “we want to drive improvements in the way firms treat vulnerable consumers and bring about a practical shift in firms’ actions and behaviour.”
Leading Regulatory Compliance Manual We offer the UK’s leading FCA Compliance Manual that covers most of the areas noted in the FCA’s application guidelines and with over 4500 organisations using our compliance documents, high quality and professional formats are guaranteed. For those also looking to meet the strict GDPR/DPA18 requirements, we also provide a GDPR […]
On Tuesday, the FCA’s Executive Director of Supervision (Retail and Authorisations) Jonathan Davidson, delivered a speech at the Credit Festival, focusing on the challenges during the pandemic for consumer credit firms to take decisive and effective action when it comes to the fair treatment of customers. With the consumer credit industry including approx. 40,000 firms […]
Having adequate, effective and compliant policies, procedures and training workshops on what makes a customer vulnerable, how to identify them and how to communicate effectively is not only a mandatory FCA requirement, but also an essential business practice. It is even more important in times of national crisis, such as the current pandemic, to ensure […]
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FCA Compliance Manual
With more and more firms setting up under FCA regulation, Know Your Compliance Limited offer the most comprehensive FCA Compliance Manual on the market, already used by thousands of organisations in a vast array of regulated sectors, we understand how to write policies, procedures and templates that can be fully customised and save hours of […]