On Tuesday, the FCA’s Executive Director of Supervision (Retail and Authorisations) Jonathan Davidson, delivered a speech at the Credit Festival, focusing on the challenges during the pandemic for consumer credit firms to take decisive and effective action when it comes to the fair treatment of customers. With the consumer credit industry including approx. 40,000 firms […]
During the Covid-19 crisis, it is more important than ever for regulated firms to consider their approach to treating customers fairly and vulnerable customers. The FCA have published a statement on their expectations for firms to maintain a high-level of compliance in both areas and for organisations to assess their existing controls and measures to […]
Following on from their Mission back in April, the FCA yesterday published their Approach to Consumers document; with both TCF and vulnerable customer awareness being heavily featured. The overall aim of the document is to ensure well-functioning markets for consumers, with the Regulator advising that their starting point is for firms to treat customers fairly […]
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