During the Covid-19 crisis, it is more important than ever for regulated firms to consider their approach to treating customers fairly and vulnerable customers. The FCA have published a statement on their expectations for firms to maintain a high-level of compliance in both areas and for organisations to assess their existing controls and measures to […]
Following on from their Mission back in April, the FCA yesterday published their Approach to Consumers document; with both TCF and vulnerable customer awareness being heavily featured. The overall aim of the document is to ensure well-functioning markets for consumers, with the Regulator advising that their starting point is for firms to treat customers fairly […]
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