TCF & Vulnerable Customer Policies

On Tuesday, the FCA’s Executive Director of Supervision (Retail and Authorisations) Jonathan Davidson, delivered a speech at the Credit Festival, focusing on the challenges during the pandemic for consumer credit firms to take decisive and effective action when it comes to the fair treatment of customers. With the consumer credit industry including approx. 40,000 firms […]

Anti-Money Laundering Policy Toolkit

For organisations operating a business in the financial sector, registering with an anti-money laundering scheme is mandatory. Some businesses and individuals must register with a Supervisory Authority (i.e. FCA, HMRC, Gambling Commission), following both their rules and those under the anti-money laundering regulations. The Money Laundering Regulations (MLR17), including the 2019 updates, provide businesses and […]

FCA Authorisation Templates & Compliance Manual

Leading Regulatory Compliance Manual We offer the UK’s leading FCA Compliance Manual that covers most of the areas noted in the FCA’s application guidelines and with over 4500 organisations using our compliance documents, high quality and professional formats are guaranteed. For those also looking to meet the strict GDPR/DPA18 requirements, we also provide a GDPR […]

Due Diligence Templates

Due diligence is the assessment, investigation and review of a product, service, business, individual or third-party. It involves validating those with whom organisations form a working relationship in order to ensure that they are verified and suitable. Due diligence is one of the foundations of any business and is mandatory in many regulated sectors. In […]

Conflict of Interest Policy Template

What is a Conflict of Interest? A conflict of interest as it relates to business, is defined as an action or relationship that may impair the ability to make an objective and/or fair decision. This conflict can arise from the impairment of an individual employee or as a business activity. A conflict of interest in […]

Information Security Policy Template

There has never been a more important time to ensure that your Information Security program is compliant, robust and effective. With more and more employees working remotely and the far reaching connectivity of the digital age; securing systems, data and processes is an essential business practice. Whether you are looking to gain certification in schemes […]

Vulnerable Customer Policy Template

Having adequate, effective and compliant policies, procedures and training workshops on what makes a customer vulnerable, how to identify them and how to communicate effectively is not only a mandatory FCA requirement, but also an essential business practice. It is even more important in times of national crisis, such as the current pandemic, to ensure […]

Money Laundering Regulation Changes Post Brexit

With amendment upon amendment of some on the UK’s legislation recently, it is easy to understand why some organisations are confused about which verison of the regulations they should be following. A classic example is the The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR17) which implemented the […]

Write an Effective Complaint Procedure Template

Complaints are unfortunately a part of any organisation and so having a robust and complaint complaint handling procedure in place is essential. Whether it is a minor issue that can be resolved instantly, or it is a formal complaint that requires an investigation and formal response; it is imperative that your complaint policy and procedure […]