Regardless of the industry or sector you work in, having a structured and effective Complaints Procedure is an imperative part of good customer service. Most complaint handling procedures follow a similar pattern which include acknowledgments, timeframes, investigation processes and final responses. Some business types are regulated or governed by a professional body and will have […]
Every business needs a structured complaint procedure template. Most importantly, a complaint handling procedure should support a method of review and improvement.
Alongside a procedure, using a complaint handling log allows for patterns to be identified. This in turn, enables a company to prevent similar issues from arising in the future. Simply put, complaint procedure templates, logs and complaint response examples offer consistency and clarity.
Complaints are unfortunately a part of any organisation and so having a robust and complaint complaint handling procedure in place is essential. Whether it is a minor issue that can be resolved instantly, or it is a formal complaint that requires an investigation and formal response; it is imperative that your complaint policy and procedure […]
Governing bodies have stressed how essential it is to have complete and robust compliance programs in place, with emphasis on data protection, information security, vulnerable customers and complaint handling. In these difficult times, people are extremely stressed and anxious, which may lead to additional complaints where service or product expectations have not been met. Whilst […]