Regardless of the industry or sector you work in, having a structured and effective Complaints Procedure is an imperative part of good customer service. Most complaint handling procedures follow a similar pattern which include acknowledgments, timeframes, investigation processes and final responses. Some business types are regulated or governed by a professional body and will have […]
Every business needs a structured complaint procedure template. Most importantly, a complaint handling procedure should support a method of review and improvement.
Alongside a procedure, using a complaint handling log allows for patterns to be identified. This in turn, enables a company to prevent similar issues from arising in the future. Simply put, complaint procedure templates, logs and complaint response examples offer consistency and clarity.
Leading Regulatory Compliance Manual We offer the UK’s leading FCA Compliance Manual that covers most of the areas noted in the FCA’s application guidelines and with over 4500 organisations using our compliance documents, high quality and professional formats are guaranteed. For those also looking to meet the strict GDPR/DPA18 requirements, we also provide a GDPR […]
Complaints are unfortunately a part of any organisation and so having a robust and complaint complaint handling procedure in place is essential. Whether it is a minor issue that can be resolved instantly, or it is a formal complaint that requires an investigation and formal response; it is imperative that your complaint policy and procedure […]
Governing bodies have stressed how essential it is to have complete and robust compliance programs in place, with emphasis on data protection, information security, vulnerable customers and complaint handling. In these difficult times, people are extremely stressed and anxious, which may lead to additional complaints where service or product expectations have not been met. Whilst […]
With more and more firms setting up under FCA regulation, Know Your Compliance Limited offer the most comprehensive FCA Compliance Manual on the market, already used by thousands of organisations in a vast array of regulated sectors, we understand how to write policies, procedures and templates that can be fully customised and save hours of […]