Operational Resilience Policy Template & Checklist

  • Operational Resilience Policy
  • SYSC 15A Compliance Checklist
  • Easy to Use & Customise
  • Instant Download After Payment
  • Lessons Learned Exercise Template

£45.00 (ex vat)

Our Operational Resilience Policy Template & Checklist set also includes an Incident Response Plan template. This trio of documents can aid your compliance with the SYSC 15A requirements for ensuring operational resilience. Having continuity processes in the event of business or service disruptions is an essential business practice. Use our customisable templates and join 9500+ firms already using us to maintain their compliance.

Toolkit Upgrade: If you are looking to purchase several templates from our operational resilience range, visit our Operational Resilience Toolkit to get all templates and policies at a discounted price.

About the Operational Resilience Policy Template & Checklist

Operational Resilience Policy TemplateOperational resilience is a firm’s ability to identify, control, mitigate, manage and recover from any operational disruption. There are some FCA regulated business types that have obligations under SYSC 15A to ensure continued operational resilience. Policies, processes and controls need to be in place to document, risk assess and respond to disruptions and to identify important business services.

This is a standalone policy template and checklist taken from our Operational Resilience Toolkit. This policy should be used in conjunction with your existing operational resilience framework. As noted by the FCA, operational resilience differs for each firm. This means that inflexible templates can result in too much or too little information being gathered. That is why our operational resilience templates are fully customisable and have been developed using the SYSC 15A rules.

  • Fully customisable and in an easy to use Word format.
  • Learn how to identify important business services and document your scenario testing plan.
  • For those authorised by the FCA, comply with the SYSC 15A requirements and guidelines.
  • Developed by experts so that you can rely on the content and spend your time doing what you do best!

Affordability & Creditworthiness Policy Template IconComply with SYSC 15A

Professional policy template for ensuring your operational resilience objectives and obligations are fully documented.

Affordability & Creditworthiness Policy Template IconChecklist Support

The included checklist has been developed using the FCA handbook requirements. 

A Name You Can Trust

Market Leading ComplianceOur team have been developing regulatory templates for 20+ years. We are one of the UK’s leading compliance template providers, with our compliant, professional documents being trusted by thousands of businesses.

Cost Effective Compliance

Cost Effective ComplianceOur customers range from multi-national organisations and public bodies, through to sole traders. We keep our prices low so that our products are affordable for everyone. Quality you can trust at prices you can afford!


  • Our templates & toolkits are used by 9500+ organisations
  • Market leading documents & policies
  • Customisable, easy to use formats
  • Affordable and cost effective
  • Developed by experts
  • Compliant, professional content
  • Suitable for all business types
  • Support when you need it most

Customisable and available for instant download after payment. Includes:

  • Template Customisation Guidance
  • 12-page Operational Resilience Policy Template
  • Operational Resilience Checklist
  • Incident Response Template & Lessons Learned Exercise
  • Policy Statement
  • Purpose & Scope
  • Objectives
  • Important Business Service Mapping
  • Scenario Testing
  • Testing Types
  • Incident Response Planning
  • Lessons Learned Exercise
  • Communication Strategy
  • Business Continuity
  • Responsibilities

Frequently Asked Questions...

All toolkit templates and training materials have been developed using the latest version of Microsoft Office. Word, Excel and Poweroint are universally compatible with a large number of document editing software, including OpenOffice and GoogleDocs.

All templates and training materials can be corporate branded and are fully customisable. The documents also come with detailed guidance on how to use Microsoft Office to edit the templates and insert your own content where applicable.

All documents and materials in the been developed using the latest version of Microsoft Office. The document toolkit uses Word for the policy templates, with some of the checklists and registers being in an Excel format. All templates are fully customisable with detailed guidance on editing.

Our templates are suitable for any industry and business type and we have hundreds of different sectirs using our policies and toolkits. The content in our templates has been developed using the relevant standards, regulations and legislation. We utilise the latest and most up-to-date guidance to supplement the policies and procedures.

We encourage you to customise the content to suit your sector and obligations and provide guidance where you are required to add your own content. However, much of the content in our templates is also ready-to-use in accordance with the generic requirements in each area.

Every business is different and compliance documents need to reflect that. Whilst our templates and toolkits go a long way toward making you compliant, many of our documents do require some customisation to ensure that they are relevant to you. Our templates provide a strong foundation on which to build your compliance framework. Our extensive template content coupled with your customisations will ensure that you are compliant with the relevant legislation, codes of conduct, standards or regulations

It is important that each policy and procedure accurately reflects exactly what your business does and how it does it. The level of customisation required for each document will depend upon factors such as your size, scope and current compliance program. However, we are always on hand to answer any questions you may have and provide unlimited email support.

All materials and templates are available to download immediately after purchase via the website. Once you have completed your payment online, you will be redirected to our order page where you can download your ordered document(s). We also send you an automated confirmation email which contains a copy of your download link.

If you have chosen to make payment by BACS, your order will be placved on hold until we have confirmed receipt of your payment. Once your payment has been verified, we will process your order and send you an automated confirmation email which contains your download link. Our Accounts Team will email you a copy of your VAT receipt after the order has been processed.

Please ensure that you add our email address to your contacts lists and that your email server accepts incoming download links.

At Know Your Compliance Limited we are passionate about regulatory compliance! Our team has over 20 years experience and expertise in regulatory compliance and policy development. Serving a wide range of industries and business types, over 6000 organisations already use our templates and toolkits. We have delivered professional, compliant templates to hundreds of industries; including accountants, tax advisors, education and healthcare sectors, the NHS, Government departments, finance and credit, recruitment, charities, banks, estate agents and thousands of SME’s and sole traders.many more.

We offer a large library of templates for regulatory policies, procedures, checklists, toolkits, manuals and training packages. Utilising Microsoft Office for compatibility and easy customisation, we provide editing and usage guidance with all templates. When paying by credit/debit card, all documents are available to download instantly and come with the first annual update included in the price.

As our materials, packages and templates are downloaded digitally, they cannot be physically returned once purchased. For this reason we do not offer any refunds, however we do provide extensive information about each product on the relevant product page so that you know what you are getting before you buy. Please refer to our Terms and Conditions for further information.

If you have any questions about our templates, toolkits or training materials before or after purchase, please contact us at info@knowyourcompliance.com and we will be only too happy to assist you.

About the Conflict of Interest Policy Template

A conflict of interest is defined as an action or relationship that may impair the ability to make an objective and/or fair decision. This conflict can arise from the impairment of an individual employee or as a business activity. For those in the financial industry, having a compliant Conflict of Interest Policy is a regulatory requirement. The FCA advise that “you should have a formal conflicts of interest policy in place setting out clearly how you propose to reduce any conflicts you identify.”

Use this compliant template to identify, mitigate and manage any conflicts of interest within your business. The content allows you to define your strategy and ensure that all conflicts are handled in a fair and transparent manner.

  • Mitigate the risks and factors causing a conflict through predefined measures and controls.
  • Ensure that clients are provided with all the necessary information to make an informed decision.
  • For those authorised by the FCA, comply with the SYSC 10 requirements and Principle 8 obligations.
  • Effectively identify and manage conflicts of interest between employees, your business and clients.
  • Developed by experts so that you can rely on the content and spend your time doing what you do best!

Customisable and available for instant download after payment. Includes:

  • Template Customisation Guidance
  • 12-page Operational Resilience Policy Template
  • Operational Resilience Checklist
  • Incident Response Template & Lessons Learned Exercise

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