It is an essential business practice for organisations to have a formal complaints procedure in place. A complaint handling policy provides a business with the objectives for effective complaint handling. Furthermore, the procedures should support the customer and ensure consistency. Together, these controls enable the identification and assessment of patterns and repeat issues. In addition, root cause analysis means the employee, service or product concerned can be addressed.
Know Your Compliance Limited have developed a robust, compliant and efficient Complaint Handling Procedure template that comes with a customisable policy; complaints procedure checklist; suite of complaint response letter templates, a complaint handling record form and a register for recording all complaints. The complaint handling procedure template has been designed to meet the high standards of the Financial Ombudsman Service (FoS). Furthermore, the pack has been customised to suit all industries and business types. Join more than 11,000 using our templates and purchase our Complaints Procedure Templates today!
Our suite of complaint response templates allow businesses to quickly and efficiently format responses to a variety of complaints, whilst ensuring that the timeframes and content is compliant and effective. The templates cover: –
Complaint Handling Procedures | Complaint Policy Template | Complaint Procedure Templates | Response Letters for Complaints
