Coronavirus & Complaint Handling

Governing bodies have stressed how essential it is to have complete and robust compliance programs in place, with emphasis on data protection, information security, vulnerable customers and complaint handling. In these difficult times, people are extremely stressed and anxious, which may lead to additional complaints where service or product expectations have not been met. Whilst […]

Coronavirus & Protecting Personal Data

How robust your data protection program is may be being tested during this difficult time, with employees working from home and others in workplaces with an abundance of staff absences. Having compliant GDPR and DPA18 policies, procedures and controls in place is mandatory, but has never been so important. How you process personal data during […]

FCA Compliance Manual

Know Your Compliance Limited offer the most comprehensive and compliant FCA Compliance Manual on the market and have already helped thousands of regulated firms to gain FCA authorisation and maintain their ongoing compliance. We are experts in regulatory policy development and have created a large portfolio of policies, procedures, templates, test papers, training packages and more […]

Protecting Vulnerable Customers – Covid-19

During the Covid-19 crisis, it is more important than ever for regulated firms to consider their approach to treating customers fairly and vulnerable customers. The FCA have published a statement on their expectations for firms to maintain a high-level of compliance in both areas and for organisations to assess their existing controls and measures to […]

GDPR Data Protection Policy Template & UK GDPR After Brexit

This article provides guidance on writing your own GDPR/DPA18 Policy and utilises the requirements set out under the General Data Protection Regulation (GDPR) and Data Protection Act 2018 (DPA18). What is a Data Protection Policy? The GDPR advises that controllers must implement appropriate technical and organisational measures to comply with the GDPR; with those measures […]