Complaints are unfortunately a part of any organisation! Having a robust and effective complaint handling procedure is therefore an essential business practice. Some issues are minor and can be resolved instantly, in an informal manner. Others require the use of a formal complaint process with an investigation and response. For most businesses, it is imperative […]
The team behind Know Your Compliance Limited have been developing, writing and implementing policies and procedures for over 19 years. We are one of the UK’s market leaders in regulatory compliance documents. Specialising in FCA, UK GDPR, AML and general business policy templates, we provide materials that are ready to use and fully customisation. There […]
Now that the UK has left the EU and the transition period is over, some UK businesses are understandably confused by how the GDPR applies to them and what changes have been made. Having a robust and compliant data protection framework in place is not only mandatory for those processing personal data, but it is […]
SMCR implementation does not have to be complex or expensive. Know Your Compliance Limited were the first company to develop FCA policies, procedures and manuals; offering our services and documents before the FCA took over regulation in this area. Our SMCR Toolkit has been designed to meet the regimes solo-regulated firm obligations and covers the core, […]
As the UK has written the EU GDPR into UK law (UK-GDPR) to be read alongside the DPA18, much of the former Regulation on data protection still applies as written to those processing personal data within the UK. The main area causing some confusion is GDPR Chapter V (Art. 44-50) on transfers of personal data […]
Both the GDPR and the UK’s Data Protection Act 2018 (DPA18) have now been in force since 25th May 2018, bringing with them stronger protections for individuals and their personal data. Much of the DPA18 writes the GDPR into UK law and provides additional rules and requirements for derogations and exemptions. It also contains requirements […]
The General Data Protection Regulation (GDPR) and Data Protection Act 2018 were enforced from 25th May 2018, introducing stronger, tighter controls & measures for protecting personal data and the rights of individual’s. Our extensive GDPR/DPA18 Audit Checklist has over 140 assessment questions and enables you to assess, review and evidence your data protection compliance and commitement […]
The FATF encourage the full use of a risk-based approach to customer due diligence which is essential in knowing who businesses are working with and on behalf of. Extensive and robust due diligence controls are one of the key measures in identifying money laundering risks and should form a large part of any AML […]
The Information Commissioner’s Office (ICO) have conducted a two-year investigation into the handling and use of personal data held by the 3 main credit reference agencies, Experian Limited, Equifax and TransUnion. The ICO found data protection breaches within all 3 agencies citing “significant ‘invisible’ processing took place, likely affecting millions of adults in the UK”. […]